Job Description

Working at Lockton
At Lockton, we're passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We're active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,

you belong here.

About the Position
As a family organisation, Lockton is not driven by the quarterly pressure from the financial markets. This kind of independence frees us to always act in the best interest of our clients and creates a completely different dynamic, one that is focused on your success. For nine consecutive, Business Insurance magazine has recognised Lockton as a 'Best Place to Work in Insurance'.
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
Lockton is the largest privately owner insurance broker in the world. Unencumbered by shareholders, we consistently demonstrate double digit organic growth.


About the Role


The purpose of this role is to support the COO in delivering the operational strategy for the people solutions team. You will be required to provide support in maximising efficiency of current systems and infrastructures,


The impact of this role is to significantly contribute to the Lockton People Solutions growth agenda through investigating quality problems and supporting the implementation of changes and improvements. This role requires ongoing evaluation of systems, data and processes to identify areas of growth opportunity.


Key Tasks and Responsibilities


Maximise efficiency of current systems & infrastructure Investigate quality problems and recommend changes or improvements Facilitate the introduction across the division of new processes or improvements to existing processes Ongoing evaluation of systems, analysing data, evaluating processes to establish best practice and identify opportunities for improvement Establish optimal internal tech solution with input & support from key stakeholders Ensure that all activities undertaken are compliant with current regulatory and internal standards and procedures Monitoring of cash collection performance & Bad Debt Responsibility for Forecasting, Budgeting & tracking Actuals in relation to revenue & expenses Maintain Divisional Risk Register and identify emerging risks Monitoring of Company KPI goals with the Division, ensuring remedial action where performance falls below company expectation Preparation of material for governance meetings (Business Unit reports, Divisional ExCo meetings, Team meetings) Drive business success by identifying, triaging, and developing areas of change to enhance efficiency and cost saving, revenue growth, and to maximise value Qualifications
Candidate profile -


Provide excellence in service to our clients, our Markets, & our associates


Maintains and develops market & product knowledge Develops innovative and practical solutions for clients Maintains client and market relationships to enable resolution of issues and completion of client project Has strong presentation skill, adjusting communication style to suit the audience

Provide commitment to the development of ourselves and our associates


Acts as a role model, leading by example Is approachable and shares expertise with other associates Aligns appropriate team members to address key business requirements Mentors associates to help them realise their full potential Promotes and delivers effective performance management Engages others to introduce approaches that transform the business

Be Committed to enabling financial success


Manages to professional standards Demonstrates strong professional negotiation and persuasion skills to achieve objectives Identifies and realises growth opportunities

Drive service excellence, efficiency, and productivity through effective business operational processes


Seeks ways to streamline and improve current working practices Develops, implements, and ensures adherence to internal controls and procedures Drives service improvement and quality initiatives Has strong influencing skill, adjusting communication style to suit the audience to achieve objectives Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.


At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.


About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 12,500+ Associates doing business in over 140 countries are empowered to do what's right every day.


At Lockton, we believe in the power of all people. You belong at Lockton.


How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.


We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.





No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.