Job Description

Head of Onward Environmental

Full Time Salary

81,600

Employment Type

Full time

Hours Per Week

35

Region

Lancashire

Location

1a Enterprise Way, Accrington, BB5 0FR

Contract Type

Fixed Term Contract

Contract Duration

12 months

Job Type

Environmental Services

Closing Date

09/05/2025

Ref No

2453

What You Can Expect From Us:

Competitive Salary: 81,600 per annum. Generous Leave: 32 days annual leave plus bank holidays, totaling 40 days paid holiday per annum (equivalent to 8 weeks). Financial Support: Access to short and long-term loans and a savings facility through Salary Finance. Additional Leave Options: Opportunity to increase annual leave with service or through the holiday purchase scheme. Pension Scheme: Immediate entry with matched contributions up to 10%. Flexible Working Environment: A range of family-friendly policies to support work-life balance. Health Benefits: Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access, and more. Paid Leave: For sickness, maternity, paternity, and adoption. Learning Opportunities: Access up to 150 annually through the 'Learning for Life' scheme. Discounts and Offers: Wide range of discounts and cashback offers, from retail and automotive to holidays and cycle-to-work schemes. Career Development: Support and access to training and qualifications to help you grow.

About the Role:

We are recruiting a Head of Onward Environmental

(Interim)

to join our in-house environmental team on a 12-month fixed-term basis. This role is home-based with no daily requirement to attend the office, but you will need to attend sites and meetings across our North West offices (Didsbury, Liverpool, and Accrington) as needed. A driving license and access to your own vehicle are required.

Job Purpose:

Lead colleagues and teams in delivering high-quality front-line environmental services, including grounds maintenance, arboriculture services, cleaning, window cleaning, and waste management across all neighbourhoods. Foster a culture of collaborative working with other teams across Onward (Customer Service, Repairs, Property, Neighbourhoods, and Home Ownership) to ensure seamless service delivery to our customers and communities.

Responsibilities:

Cleaning & Waste Management Services:

Develop and deliver a comprehensive cleaning and waste management strategy, including communal cleaning, window cleaning, and waste management. Maximize operational service delivery, achieving high standards, and ensuring adherence to best practices, relevant legislation, and compliance. Identify opportunities for income generation. Adhere to all relevant health and safety best practices and legislation.

Grounds Maintenance & Arboriculture Services:

Develop and deliver a comprehensive environmental management strategy, including grounds maintenance, arboriculture, and gritting services. Maximize operational service delivery, achieving high standards, and ensuring adherence to best practices, relevant legislation, and compliance. Identify opportunities for income generation. Adhere to all relevant health and safety best practices and legislation.

Collaborative Approach:

Work with customers and colleagues to ensure a cohesive and positive customer experience, listening to customer needs and enabling customer involvement in service delivery.

Contract Management:

Ensure effective contract management to achieve the greatest value for money and best service for our customers.

Service Charges:

Lead on setting service charges for Onward Environmental, maximizing service charge recovery, and achieving value for money for customers.

Management, Leadership, and Culture Change:

Plan and manage budgets, resources, and priorities of teams, ensuring effective and efficient use of resources to deliver agreed performance targets and customer satisfaction. Drive a culture of continuous improvement across the organization based on Onward Values.

Partnership Working:

Identify, build, and develop an extensive network of internal and external stakeholders to build partnerships that represent the interests of the organization. Be an ambassador for the organization and an advocate for customers.

Essential:

Proven track record of leading diverse, remote teams to achieve high performance, including matrix management. Comprehensive knowledge and hands-on experience in waste management. Extensive expertise in Grounds Maintenance and Arboriculture. Demonstrated ability to deliver exceptional customer service. Successful track record in delivering a variety of housing specialisms. Proven experience in collaborating with and influencing external partners. Skilled in translating strategic objectives into actionable operational plans and executing them effectively. Proficient in analysing complex data to inform strategic business decisions. Experienced in leading and nurturing talent. Competent in setting service charges and managing budgets. Proactive in developing services and enhancing customer satisfaction. Proficient in Microsoft Office applications at an intermediate level.

Essential:

Educated to degree level or equivalent qualification/ experience

.

Lantra or equivalent qualification for tree works

Desirable:

Relevant professional qualification.

About Onward

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.



We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference.



In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.



We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.



If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on

HumanResourcesTeam@onward.co.uk

and a member of the HR Team will be in touch.



Please note that we reserve the right to close the vacancy early prior to the closing date.



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