Job Description

Summary

Salary: Competitive plus great benefits
Grade: 4
Reporting Line: Head of Retail Operations
Contract Type: 12 Secondment/FTC
Location: London or Chesterfield/Hybrid

What to expect

Here at the Post Office we\'re steeped in tradition, but we\'re going places. We\'ve been the anchor of UK communities for centuries and that isn\'t going to change any time soon. We are Everybody\'s Business.

As Head of Network Planning and Performance you will play a key leadership role within the Retail Operations central team. Within our Network Provision you\'ll be accountable for the operational business change process driving improvement and automation in areas including branch openings and general branch activities.

You will also lead the data and insight function that provides management information and trading reporting to stakeholders across the business.

As head of an important team within the Engine Room of our Retail function you will have direct management responsibility for the Network Insight Manager, OBC Team Manager and Network Development Manager.

What we can do for you

Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:

• 27.5 days annual leave that increases with tenure
• Up to 18% on target bonus opportunity
• Car allowance
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues. We believe that Equity, Diversity, and Inclusion is not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation. We are an equal opportunity employer, and we embrace our employees\' differences; Post Office wants people from all walks of life working here and we welcome your application. That\'s how we build Everybody\'s Business

What you\'ll need to succeed

• Highly developed leadership skills and management experience
• Experience of producing performance data and analytics
• Passion for great Customer Service and a desire to drive excellence
• Senior operational experience within Retail
• Ideally an understanding or experience working within a Franchise environment

About Post Office

Post Office is a community staple. We\'re trusted. We\'re relatable. We\'re reliable. We\'re steeped in tradition. But we\'re on a journey of transformation. We\'re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we\'ve always been proud of - and we need fresh talent to help make it possible.

We\'re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve - a purpose that guides us forward, no matter what. We\'re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody\'s Business.

Post Office