Job Description

Head Of Intelligence

Job objectives and responsibilities

• To own and lead the delivery of intelligence services across Mitie Group and its customers
• To position Mitie as an industry leading intelligence led organisation through the development, enhancement, and delivery of the intelligence services
• To hold ultimate accountability for the GSOC, JLL\'s NICC, and the customer dedicated intelligence services and personnel, ensuring the creation, development, and delivery solutions in line with customer requirements
• To support Mitie\'s strategic accounts through the promotion, marketing, and provision of industry leading intelligence services

Main duties

• Lead the GSOC 24/7 core intelligence capability, ensuring the delivery of industry leading intelligence services to support Mitie Group and its customers
• Lead the GSOC\'s customer dedicated intelligence services including the Credit Suisse and HMRC analyst teams
• Lead the NICC, JLL\'s intelligence service, ensuring a high-quality service in line with customer expectations and requirements, and in support of Mitie\'s wider JLL contract
• Ensure the delivery of high-quality, timely, relevant, and concise intelligence reporting across the services through the development of a collaborative approach across the intelligence hubs
• Be ultimately accountable for the quality and content of all outgoing intelligence products and ensure appropriate response to customer requests for support, achieving KPIs and deadlines
• Support the Director of Assurance with appropriate intelligence updates and Critical Incident event details to
• ensure that Mitie Group responds effectively to threats as they arise
• Develop new service offerings and products to ensure that Mitie remains the leading Intelligence led security business
• Develop, manage, and deliver future additional customer dedicated services and analyst teams
• Identify and implement technical and process related innovations to enhance incoming intelligence feeds, including the procurement of appropriate software and services where required
• Support the learning and development of staff within the intelligence hubs through the development of appropriate training packages
• Own and develop the relationships with customer stakeholders across the intelligence services
• Work cohesively with the GSO commercial lead, and Business Services marketing team, to support the growth of the GSOC capability; through identifying opportunities, operator led sales and promotion of the Mitie Intelligence capability and community
• Assist the growth and retention of business through the support to SAM\'s and the Marketing and Bids teams with tender opportunities.
• Maintain oversight of GSOC pipeline, finance, spend and customer accounts in collaboration with Director of Assurance and GSO commercial lead
• Maintain strategic oversight, awareness and understanding of the global security threat landscape and changes to security policies and programmes in the UK
• Empower the intelligence hubs to deliver thought leadership and other appropriate content across Mitie Group, their customers, and publicly
• Develop the Mitie Intelligence Community through coordination and collaboration with department heads via the Intelligence Steering Group, and the development of partnerships with customer-based intelligence services, eg. Facebook.
• Work with the retail intelligence leads to coordinate and centralise the workstreams, processes, and outputs across the intelligence hubs
• Develop and maintain professional relationships and partnerships with internal and external stakeholders to enhance Mitie\'s intelligence services

Person Specification

• Degree-educated, or an equivalent qualification, in a relevant subject matter
• Excellent verbal and written communication skills, with a high level of attention to detail and exemplary spelling, punctuation and grammar
• Demonstrable experience in leading teams of intelligence analysts
• At least five years previous experience of working within a threat intelligence environment, such as within the military, government, law enforcement or security sectors
• Flexible individual capable of rising to meet challenging tasks and create innovative delivery solutions.

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

• Ensure compliance with Mitie\'s information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;

Mitie