Job Description

We are seeking an experienced and visionary Head of Housing Management to provide strategic and operational leadership across housing management services, tenant empowerment, tenancy fraud prevention, and leaseholder services. This is a pivotal role in transforming housing services, ensuring compliance with regulatory standards, legislation, and government guidance, while driving service improvement, customer engagement, and operational excellence.
As the strategic lead for tenant empowerment and engagement, you will place residents at the heart of service delivery, ensuring that services are efficient, customer-focused, and reflective of the diverse needs of the community.Key Responsibilities
xc2xb7Provide strategic and operational leadership to ensure high-performing housing management services.
xc2xb7Drive service transformation, embedding a culture of performance, innovation, and continuous improvement.
xc2xb7Set and monitor ambitious service performance targets, ensuring value for money and high customer satisfaction.
xc2xb7Lead on tenant empowerment and engagement, ensuring the customer voice influences service design and delivery.
xc2xb7Ensure services meet regulatory standards, legal requirements, and best practices in housing management.
xc2xb7Oversee tenancy fraud prevention, leasehold management, and resident safety compliance.
xc2xb7Lead on safeguarding the well-being of vulnerable tenants, working closely with Adult Social Care and Children's Services.
xc2xb7Manage financial, staffing, and physical resources, ensuring budgets are controlled effectively.
xc2xb7Maximise income collection, cost efficiency, and investment in service improvements.
xc2xb7Work in partnership with internal and external stakeholders to develop multi-agency approaches to housing challenges.
xc2xb7Collaborate with housing associations, community groups, and enforcement agencies to deliver coordinated housing services.
xc2xb7Act as an advisor to senior leadership and elected members, ensuring strategic housing priorities align with broader council objectives.
xc2xb7Promote resident involvement and co-production of services, ensuring transparency and accountability in decision-making.About You
xc2xb7Extensive senior management experience in social housing, with a track record of driving service improvement.
xc2xb7Strong knowledge of housing legislation, compliance frameworks, and regulatory standards.
xc2xb7Experience of leading large housing teams, implementing policy, and managing multi-million-pound budgets.
xc2xb7Proven ability to manage change, embed cultural transformation, and enhance customer satisfaction.
xc2xb7Expertise in safeguarding, tenancy fraud, and leaseholder management.
xc2xb7Strong leadership and strategic thinking skills.
xc2xb7Ability to influence and engage with stakeholders at all levels.
xc2xb7Excellent problem-solving and decision-making capabilities.
xc2xb7High level of political and commercial awareness in a housing management setting.
xc2xb7Chartered Institute of Housing (CIH) Level 5 qualification or equivalent experience.
xc2xb7Evidence of continuing professional development (CPD) in housing and leadership.How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.If you do not hear from us within 48 hours of applying, your application has been unsuccessful.Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.Head of HousingSouthampton Posted about 11 hours agoShare this jobSign up for job alertsIf you are a human, ignore this fieldCreate alertYou agree to ourLatest JobsSouthamptonContract - Full Time352 per hourSunderlandPermanent - Full Time340k - 56.5k per yearSomersetPermanent - Full Time370k - 85k per yearWorcestershireContract - Full Time330 per hourBrentwoodContract - Full Time3350 - 450 per dayStart your job search hereAtoms/Icons/Search/MG-02@1xAtoms/Icons/Search/MG-02@1xPolicyContact usPortsmouth

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