Job Description

The Caledonian Edinburgh, The Caledonian, Princes Street, Edinburgh, Edinburgh, EH1 2ABSHARE:Our Story:The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh's Old Town, a UNESCO World Heritage Site.Located in the heart of Scotland's capital, we are proud to celebrate The Caledonian's stories, anecdotes and memories over the last 120 years in Edinburgh.We would love for you to embark on the journey with us and contribute to our next chapter. We are delighted to be recruiting for a Leader within the Group Sales and Meetings & Events team, to lead the team in converting and managing group business for our reimagined dining experiences, event spaces and newly refurbished 235 guestrooms and suites, and as our Head of Group & Events you will play a key role.Our Management Company:As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.Exclusive Benefits:

• Competitive Salary, based on experience + Bonus
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues - The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Go Hilton Recognition Platform
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• 28 Day of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality.

The Role:As our Head of Group & Events for The Caledonian Edinburgh, you will lead the Groups, Conference & Events Team while ensuring the conversion and revenue maximisation of incoming leads as well as a smooth planning experience and overall client satisfaction. Specifically, leading the Groups, Conference & Events team.Reporting to the Commercial Director, you and your team will deliver an exceptional guest experience in accordance with our core values of care, connection and curation.What a typical working week will look like:

• Support and coach the GC&E Team
• Oversee the receipt and conversion of incoming enquiries by the GC&E team to achieve targets and maximize revenue
• Assist the team in passionately converting customer enquiries
• Set and achieve departmental goals and KPIs
• Produce weekly and monthly forecasts reports
• Regular review and modification of GC&E strategy alongside Commercial Director and Revenue Manager
• Frequent presentations to Senior Executive and Business Stakeholders.
• Seek opportunities to increase sales and guest satisfaction within the Team
• Ensure effective planning and billing procedures leading to high guest satisfaction
• Event Manage certain key accounts, events and annual events.
• Build strong relationships with key customers
• Participate in hotel promotional activities
• Work effectively with the other commercial and operational departments

What are we looking for?

• A Head of Group & Events is always working on behalf of our Guests and working with other Team Members and Departments. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Demonstrated previous experience in a GC&E leadership role
• Leadership skills
• Excellent organisational and administration skills
• Positive attitude and strong communication skills
• Confident in numerical skills, reporting and data analysis
• Knowledge of hotel systems, with OnQ and Delphi platform knowledge preferred.
• Excellent grooming standards
• Demonstrated previous experience working in a Sales environment
• Detail focus
• Resilience and ability to thrive even in high pressure situations
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Knowledge of the hotel property management systems
• Qualification, degree, or certification in a relevant field

Klarent Hospitality