Job Description

What you can expect

The Head of Customer Success, EMEA & APAC will be responsible for leading and mentoring multinational customer success teams. You will execute on global strategy for customer satisfaction, retention and growth across regions. You will align regional Customer Success initiatives with overall business objectives. The ideal candidate has experience in scaling customer success operations across diverse markets. A proven track record in multi-regional customer success management and deep understanding of EMEA and Asia business cultures and practices.



About the Team

Customer Success plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated post-sales contacts for customers. We provide customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.



What we're looking for

10+ years of customer success experience in a global context within leadership roles Have a solid understanding of business SaaS business models strategies, leverage insights for strategic growth and guide your team Have experience of multi-lingual and multi-market Customer Success operations Empower and inspire leaders with the ability to delegate and motivate a team to deliver set vision and objectives Have some experience of working across UCaaS / CX / CCaaS Can demonstrate ownership of complex and cross-functional delivery with sustainable and aligned outputs. Have fluency in English; additional languages are welcomed Have a willingness to travel internationally (+30% of the time).

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.


Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.


About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.



Our Commitment


At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know--we're here to support you at every step.


If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.