Job Description

Main purpose of the role: Operational management of the client accounts team, ensuring support and keeping with a high level of service. Hours: Monday-Friday 8.30am-5.30pm Location: Hanworth, TW13 Salary: \xc2\xa345,000-\xc2\xa350,000 DOE Key Responsibilities:
- Day to day operational performance of the department
- Adhering to agreed procedures and targets
- Working with Team Managers to establish individual targets, catch ups and appraisals
- Working with Directors in the wider business to maintain operations
- Problem solving and improving operations
- System maintenance
- Account corrections
- Understanding the reporting tool within CFP Winman Software
- Full account reconciliations
- Understanding lettings procedures as well as any rules and regulations
- Team support and training
- Team motivation
- Staff management
- Staff recruitment
- Providing support to our front offices and other back office support departments
- Dealing directly with any queries which have escalated
- Diffusing any difficult situations which may arise
- Customer focused Requirements & Skills:
Essential
- Proven Client Accounting experience
- Full understanding of client account functions and its procedures
- Excellent communication
- Able to problem solve
- Works well under pressure
- Team player
- Leadership skills
- Confident
- Motivated
- Decisive
- Methodical Desirable
- ARLA Qualified
- Knowledge of CFP Winman software Job Type: Full-time Salary: \xc2\xa345,000.00-\xc2\xa350,000.00 per year