Job Description

About Worldline
Worldline [Euronext: WLN] is a global leader in the payments industry and the technology partner of choice for merchants, banks and acquirers. Powered by c. 18,000 employees in more than 40 countries, Worldline provides its clients with sustainable, trusted and innovative solutions fostering their growth. Services offered by Worldline include in-store and online commercial acquiring, highly secure payment transaction processing and numerous digital services. In 2022 Worldline generated a revenue close to 4.4 billion euros.worldline.com

Head of 1st Line of Defence

United Kingdom

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape .

The Opportunity

The of Head of 1st Line of Defence Risk Management is a crucial role in safeguarding the integrity of Worldline UK\'s payment services by overseeing various risk management functions. The primary responsibilities will include Underwriting and Monitoring of Merchant onboarding and portfolio performance. This includes credit risk management, ensuring compliance with KYC & AML regulations, managing fraud risk, monitoring transactions, maintaining PCI compliance, overseeing security operations, and managing access controls. The Head of 1st LoD RM will lead a large team including second level departments and work closely with global and cross-functional teams to develop and implement risk management strategies and operating procedures that align with 2nd Line of Defence policies including regulatory requirements and industry best practices.

Day-to-Day Responsibilities\xe2\x80\x8b

KYC & AML Management (Including Transaction Monitoring):

• Ensure compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Develop and maintain robust KYC & AML policies and procedures.
• Conduct due diligence on customers and third-party relationships.
• Monitor transactions for suspicious activities, including conducting transaction monitoring.
• Report any potential money laundering activities and escalate as necessary.

Credit Risk Management:

• Develop and implement credit risk underwriting policies and procedures.
• Assess creditworthiness of clients and evaluate credit applications.
• Monitor credit exposures and develop risk mitigation strategies.
• Adapt onboarding procedures based on down-stream performance.
• Collaborate with internal stakeholders to establish credit risk tolerance levels.

Fraud Risk Management (Including Transaction Monitoring):

• Develop and implement fraud risk management strategies and controls.
• Monitor and analyze fraud trends and patterns to identify potential risks.
• Conduct transaction monitoring to detect and prevent fraudulent activities.
• Adapt onboarding procedures based on down-stream performance.
• Collaborate with internal and external stakeholders to mitigate fraud risks.
• Develop and conduct fraud awareness training for employees.

Scheme Risk Management (Including PCI Compliance):

• Ensure compliance with payment scheme regulations and guidelines.
• Develop and maintain policies and procedures to achieve and maintain compliance with payment schemes (e.g., Visa, Mastercard).
• Monitor changes in payment scheme rules and regulations and implement necessary adjustments.
• Adapt onboarding procedures based on down-stream performance.
• Maintain PCI DSS compliance by developing and implementing appropriate security controls and procedures.
• Conduct regular assessments and audits to identify vulnerabilities and address non-compliance issues.

Security Operations and Access Management:

• Oversee security operations and manage security incidents and breaches.
• Develop and implement access management controls to safeguard sensitive data and systems.
• Monitor and manage user access rights and permissions.
• Conduct periodic security assessments and vulnerability testing.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what\'s next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Master\'s degree in a relevant field (e.g., Risk Management, Finance, Business Administration).
• Proven experience in risk management, preferably in the payment services or financial industry.
• Strong leadership skills with the ability to effectively manage and inspire a large team.
• Deep understanding of credit risk underwriting and assessment techniques.
• In-depth knowledge of KYC & AML regulations and best practices, including transaction monitoring.
• Experience in fraud risk management and detection techniques, including transaction monitoring.
• Familiarity with transaction monitoring systems and tools.
• Knowledge of payment scheme regulations (e.g., Visa, Mastercard) and compliance.
• Understanding of PCI DSS requirements and compliance.
• Understanding of security operations and access management principles.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you\'ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

The 18 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble - we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.

Worldline