Job Description

Job Title: Foreign Exchange Sales Consultant
Department: Retail
Hours: Up to 37.5 hours per week, as per retail rota
Role Summary
In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, increasing its exposure and developing new business leads with a view to achieving given targets & KPI’s
Key Responsibilities
Ensuring profitability of foreign exchange bureau
Achieving given foreign exchange targets including set KPI’s
Converting Hays Travel customers to purchase
Maximising individual and team sales of foreign exchange
Providing exceptional customer service at all times
Assisting with the day-to-day operation of the bureau
Increasing exposure of bureau and developing new business leads
Using social media to promote offers, generate customer engagement and sales leads
Maximising all opportunities by following foreign exchange sales structure
Monitoring local competition and managing rates and margins effectively on a daily basis
Monitoring stock levels of foreign currency and ensuring that minimum quantities are maintained
Accurate cash reconciliation and banking
Responsible for minimising risk and mitigating errors
Play an active role in the day to day operation of the branch and supporting Travel colleagues with administrative duties
Responsibility for security of the bureau
Willingness to participate in training appropriate to own development
Adhering to company policies and procedures
 
Competencies Required
Good accuracy and numerical skills
Excellent administration and organisational skills
Effective communication service and customer service experience
Competent IT skills
Qualifications / Experience Required
Sales experience, working to sales targets with a proven sales record
General
To undertake any other duties that may fall into the job criteria
To conform with all company policies and procedures including health and safety
To treat all employees, customers and suppliers with dignity and respect 
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
Values
Our SMILE values are embedded in to our company.  You will ensure that the Hays Travel values are demonstrated at all times and that others follow this standard
You will show your ability to demonstrate, understand and apply our values in the workplace.
Supportive
Motivational
Innovative
Loyal
Excellence
 
 
 

Skills Required