Job Description

Job Title: Assistant Manager
Department: Retail
Hours: 37.5 hours per week, rota basis
Role Summary
Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company’s high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability. You will be passionate about finding every customer who walks through the door their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, in order to achieve both individual and team sales targets.
Key Responsibilities
Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch
Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau
Assisting with the supervision, coaching and development of branch staff
Identifying and meeting customers’ needs by providing exceptional customer service at all times
Participating in promotional events and activities to increase exposure of the branch
Using social media to promote offers, generate customer engagement and sales leads
Leading by example in achieving individual sales targets and objectives
Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained
Ensuring that excellent customer service experience is provided at all times
Attending managers meetings, conferences and other promotional events as required
Ensuring both branch and staff appearance conform to company standards
Effectively performing administrative duties
 
Competencies Required
Good leadership skills and experience of working within a supervisory role
Ability to coach, develop and motivate a team
Ability to work towards individual and team sales targets
Excellent communication and customer service experience
Good accuracy and numerical skills with the ability to understand and interpret financial statistics
Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business and to 
Ability to assist with the development of employees to maximise job satisfaction and performance
Competent IT skills
Qualifications / Experience Required
Previous travel agency sales experience with a proven sales record
A recognised travel qualification
Excellent travel product knowledge with a good working knowledge of tour operator systems
General                       
To undertake any other duties that may fall into the job criteria
To conform with all company policies and procedures including health and safety
To treat all employees, customers and suppliers with dignity and respect 
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
Values
Our SMILE values are embedded in to our company.  You will ensure that the Hays Travel values are demonstrated at all times and that others follow this standard
You will show your ability to demonstrate, understand and apply our values in the workplace.
Supportive
Motivational
Innovative
Loyal
Excellence
 
 

Skills Required