Job Description

Job Title: Apprentice Travel Consultant
Department: Retail
Hours: 37.5 per week, on a rota basis, including weekend working
Salary: £8,415.00 per annum
Role Summary
Whilst beginning to learn about the business and how we operate, you will be provided with ongoing training and support to help develop your customer service and selling skills. You will learn how to adapt to working within a fast paced sales environment, gain travel product knowledge and develop confidence and flair which will enable you to meet customer’s needs. This apprenticeship is perfect to develop your passion for travel. Working in the sales division requires hard work, excellent customer service skills and a firm grasp on product knowledge.
With a positive and results driven attitude, you will recommend a range of holiday experiences and ancillary products with a view to achieving your individual and team sales targets.
You will also be focussed towards completing the apprenticeship programme with the determination to be successful in your role.
Key Responsibilities
Maximise individual and branch sales
Assist with day-to-day operation of the branch
Responsible for self-learning and personal development
Develop product knowledge on destinations and tour operators services
Processing customer’s documentation to a high standard
Incoming and outgoing post
Ensure that exceptional customer service is provided at all times
Effectively perform administrative duties
Develop skills necessary to meet sales targets
Competencies Required
A team player with excellent communication skills
Organised and enthusiastic with a positive approach
Good basic spelling and grammar
Desire to learn and progress within the company
Technical Skills Required
Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
Strong attention to detail and accuracy skills
File management skills
Web navigation skill
Qualifications/Experience required
Ideally 5 GCSE’s A-C or equivalent including English & Maths
Previous work experience or travel qualification relevant to the industry however not essential
General
To be committed and dedicated to completing the apprenticeship programme within the 24 month timescale, attending all compulsory training workshops
To undertake any other duties that may fall into the job criteria
To conform with all company policies and procedures including Health and Safety
To treat all employees, customer and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
 

Skills Required