Job Description

End Date Sunday 06 August 2023

Salary Range \xc2\xa322,000 - \xc2\xa322,110

Agile Working Options Flexibility in when hours are worked

Summary A part time branch based opportunity working 17.5 hours per week



JOB TITLE: Customer Adviser

SALARY: \xc2\xa311,000

LOCATION(S): Acocks Green, Birmingham
HOURS: 17.5 hours a week, including some Saturdays

WORKING PATTERN: Part-time

About this opportunity

Our colleagues are passionate about making a difference to customers, businesses and communities \xe2\x80\x93 could you join them and help Britain prosper?

As one of our Customer Service Assistants, you\xe2\x80\x99d get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values focussed on putting people first.

You could be greeting our customers at the welcome desk, helping them at the counter or working on other branch tasks. And you\xe2\x80\x99ll learn to make the most of your best talent \xe2\x80\x93 helping people - using our latest in-branch technologies and digital services.

From Day 1 we\xe2\x80\x99ll provide all the training and support you\'ll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there\'s a wealth of opportunities.

There may be a requirement to attend some face to face training sessions during your induction. This training will be held at one of our training facilities and may require some travel and potential overnight stays depending on location, All travel and accommodation will be arranged and paid for by Lloyds Banking Group.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you\xe2\x80\x99ll need

• To be honest and genuine, caring about helping people with their finances (no previous banking experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you\'re providing.
• A genuine teammate - collaborating closely with branch colleagues to ensure your customers\' needs are met.
• The flexibility to work in branches across the area and Saturdays when needed.

About working for us

Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it\xe2\x80\x99s why we especially welcome applications from under-represented groups.

We\xe2\x80\x99re disability confident. So if you\xe2\x80\x99d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days\xe2\x80\x99 holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

(Please note our roles can generate a considerable about of interest and close early so don\'t miss out on this opportunity to apply today.)

At Lloyds Banking Group, we\'re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\'ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\'ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we\'ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We\'ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We\'re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we\xe2\x80\x99re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Lloyds Banking Group