Job Description

Job Ref:

INT22976

Branch:

Staybridge Suites Birmingham

Location:

Staybridge Suites Birmingham, Birmingham

Salary/Benefits:

13.21 per hour

Contract type:

Permanent

Hours:

Part Time

Shift pattern:

22:30 - 07:00

Hours per week:

16

Posted date:

26/04/2025

Closing date:

28/05/2025

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include


Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. 24/7 access to our employee assistance programme Flexible working opportunities Paid breaks Starting salary above national minimum wage Free staff parking

A day in the life of...

As our Nights Guest Service Assistan you'll be responsible for providing exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, booking reservations. You'll need to maintain a clean and organised front desk area, possess excellent communication and interpersonal skills, and be knowledgeable about hotel policies and amenities



As an integral part of night time operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in breakfast, housekeeping and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.



You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

Attention to detail: it's essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained at all times. Communication skills: it's important that you possess excellent communication skills, both verbal and written, to effectively communicate with guests and colleagues. Customer service skills: You should be friendly, welcoming, and able to handle guest inquiries and complaints in a professional and courteous manner. Organisational skills: it's important that you have a strong attention to detail to manage guest reservations and maintain a clean and organised workspace. Technical skills: A Nights Guest Service Assistant should have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage Teamwork: you'll be a first class team player ready to work in tandem with all other operational colleagues in the hotel. You will work closely with the breakfast team ensuring breakfast is ready for our guests each morning.

Staybridge Suites Birmingham is a 179 bedroom Aparthotel right inthe heart of the city centre. We are a home away from home for our guests and we take pride in ensuring our guests have the best stay possible whether it's for one night or several months..

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Staybridge Suites Birmingham is located in the very heart of Birmingham within the Martineau Place Shopping Centre and just a five minute walk from the world-class Bullring Shopping Centre and the stunning architecture of the city's beautiful New Street.



Staybridge Suites hotel is a relaxing home from home, warm and friendly alternative to traditional apartments, situated on Corporation Street in the heart of Birmingham City Centre. We are just a 5-minute walk from Birmingham New Street, Snow Hill and Moor Street stations. All of our 179 suites contain fitted kitchenettes, dining/work desk, and adequate wardrobe space and en-suite bathrooms.