Job Description

Our client near Newquay are searching for a Guest Relations Manager to join their busy Hotel Team.

About you:
A motivated people person, someone who is naturally comfortable in a busy operation, able to accommodate the needs of guests whilst delivering an exceptionally focused experience.
An office should not be where you feel comfortable, as we want our guests and any team members to have full access to you.

Key responsibilities:
- Ensure guests are nurtured through your presence and support, speak with guests on this daily journey, looking at ways to improve services.
- Acknowledge returning guests, provide little surprises, personalise experiences and ensure special arrangements that have been arranged, are delivered
- Although you will have no direct reports, be available to support and listen to any team member\'s feedback
- Coordinate your time effectively so our people appreciate the value of every interaction and our guests appreciate your energy and passion
- Celebrate successes at all times following positive feedback
- Work with our senior leaders across our business so it flourishes and all our people can contribute & celebrate this success.
- You will approach every day with a high level of attention to detail, pro actively seeking feedback from our guests face to face, on our Guest review platform and social media.
- Deliver exceptional service standards through inspirational leadership and presence. Listen carefully to those around you, both guests and team members, keep close to the operation and navigate successfully through change.

This is a full time permanent position offering an annual salary from \xc2\xa329000 plus tips
Company Benefits

• A people-centric working environment
• Learning and internal career progression opportunities
• A permanent contract with 28 days holiday per year (29 after 1 year)
• Long service scheme, enjoy a free stay after your first year!
• Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with their own discount scheme!
• Local partnership discounts
• Health Shield Healthcare Plan

To apply send your CV to stephanie@winners-recruitment.co.uk or give Steph a call at Winners Recruitment, Truro, for more information.

\xc2\xa329000 Salary

Job ID: HQ026904

Job Type: Permanent

Location: Newquay

Category: Hotel Management

Winners Recruitment