Job Description

THE CLOSING DATE FOR APPLICATIONS WILL BE FRIDAY 2ND MAY 2025

JOB TITLE

: Guest Relations Executive - The Rabbit Hotel & Retreat

JOB REFERENCE

: GRER 05/25

REPORTING TO:

Assistant General Manager

LOCATION:

The Rabbit Hotel & Retreat

HOURS:

5 days out of 7, example shift pattern 12pm-9pm/11am - 8pm

SALARY:

Payscale ranging from 12.21 - 13.74

About the role:

We are looking to recruit a full-time Guest Relations Executive with excellent customer service skills and excellent attention to detail. The main purpose of this position is to meet guests' needs upon arrival/departure, provide cocktail turndown service, and provide a comfortable stay by accommodating requests for information and offering assistance as required.

The Position:

The main responsibilities for this position include but are not limited to:

Ensuring customers have been tended to and all necessary information has been gathered to assist their overall guest experience. Managing, effectively and efficiently, guest requests and enquiries. Maintaining current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events. Maximising sales revenues through up-selling. Offering a high level of consistent, friendly, and efficient care to all clients and visitors. Helping direct guests and assisting with any enquiries. Working with the front-of-house team to understand daily operations and ensure the required areas are prepared to facilitate a smooth and timely experience for all clients. Aiding guests and visitors in various ways such as assisting with luggage, providing directions & information, and any other activities on a given day. Delivering a nightly cocktail turndown service. Responding to requests for assistance via our internal system HotSOS. Carrying out front and back of house procedures.

The Person

:

Applicants must:

Previous experience working in a similar role (essential) Confident IT skills to include word and excel. A good administrative and customer service background with the ability to demonstrate skills in both. Warm, friendly, and energetic with great pride in their overall appearance. Possess strong interpersonal and communication skills. Can think ahead, to time-manage your day and movements, and be self-driven. Display a flexible work approach, including evening and weekend work.

Desirable;

Previous experience working in the hospitality sector Have previously worked in a Bar Person position in the Hospitality sector Have previously worked in a Concierge position in the Hospitality sector

Perks of the job!!

We're passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to find out more! https://www.galgorm.com/why-work-with-us.html

We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.

Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact

hr@galgorm.com

GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS