Job Description

The Glasgow Marriott Hotel is seeking a highly motivated and detail-oriented Group Sales Executive to join our dynamic Sales and Events team. The Group Sales Executive plays a pivotal role in the end to end sales process for assigned group bookings and enquiries. The Group Sales Executive has ownership for the administration of contracted bedrooms on behalf of the hotel. Liaising with sales, events and revenue to support optimum pricing, group ceiling and inventory controls to drive profitable business. Is the key driver of group forecast accuracy for hotel.The Group Sales Executive delivers an exceptional telephone sales experience and adheres to sales and event brand standards for enquiry handling pre and post event. Prepares all group documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event and post event phases of hotel eventRecognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding experiences.May be required to support with reactive sales.Main Responsibilities will include:

• Ownership and administration of all contracted group bedroom bookings.
• End-to-end management of assigned group enquiries and confirmed bookings.
• Delivering timely and accurate responses to all group enquiries, adhering to a 4-hour turnaround policy.
• Ensuring compliance with Group Pricing Optimizer (GPO) guidelines and driving forecast accuracy.
• Preparing and issuing group contracts, terms & conditions, and maintaining full documentation.
• Actively up-selling hotel products and services to enhance the guest experience and increase revenue.
• Conducting professional site inspections and walk-in visits, tailoring offerings to client needs.
• Liaising closely with clients to gather information, manage rooming lists, and coordinate specific requirements.
• Working closely with the Revenue and Senior Events teams to ensure pricing aligns with business plans and budgets.
• Attending internal forecast and funnel meetings, as well as external networking events when required.
• Supporting the wider Sales and Events team, including passing on relevant leads.
• Conducting post-event follow-ups with group organisers to gain feedback and identify future opportunities.
• Supporting accurate system usage and data integrity in Opera Sales & Catering and PMS systems.

Guest Satisfaction

• Provides an exceptional telephone and client-facing sales experience.
• Demonstrates a professional and knowledgeable presence during all client interactions.
• Builds strong relationships with customers, offering proactive support and clear communication.
• Acts as a key contact for clients throughout the booking process, ensuring all needs are met.

Sales and Revenue Management

• Works closely with the Revenue and Sales teams to support optimum pricing and group ceiling controls.
• Uses analytical skills to assess enquiries in line with the hotel's business strategy and calendar of events.
• Maximises revenue through up-selling and cross-selling opportunities.
• Drives compliance to pricing tools and supports budget achievement.

Who we are looking forWe are looking for a driven, organised and service-focused individual, ideally with previous experience in a similar reservations or sales environment. The successful candidate will be a strong communicator, highly organised, and confident working independently and as part of a team. You should demonstrate:

• Proven success in a similar operational or sales role (essential).
• Experience using Opera Sales & Catering / PMS (preferred).
• Strong administrative and time management skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to prioritise tasks and meet deadlines under pressure.
• A proactive, customer-first approach and flexible mindset.
• Understanding of hotel operations, event planning and group room management.
• A high level of accuracy and attention to detail.

Perks you deserve

• Explore discounted stays at 9,000+ Marriott hotels worldwide
• Discounted food & drink in Marriott restaurants and bars
• Discounts on accommodation for your friends & family
• Free use of Glasgow Marriott Leisure Club facilities
• Wellness and Mental Health Programmes
• Access to curated discounts, rewards, and benefits with top brands via our benefits website
• Free meal during shifts
• Staff parking during shifts

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of xe2x80x9cWonderful Hospitality. Always.xe2x80x9d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatmentxe2x84xa2. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,xe2x80x8b begin your purpose, belong to an amazing globalxe2x80x8b team, and become the best version of you.

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