Job Description

Company Description

For almost 20 years, for every client, in every location, whether that\'s an office, stadium, cathedral or university, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer, and guest can have the hospitality experience they deserve.

We can\'t do this alone; we need the brightest and the best to join us in our mission to revolutionise the hospitality industry. No bland, boring experiences here, just tastemakers and gamechangers creating legacies and having fun.

Our drive and belief in people, means that we always strive to supercharge our team\'s careers. \'Better\' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Come join the revolution!

Newly refurbished London flagship office for International Wealth management services, 1200 on site, 38 meetings, auditorium and evening event space for up to 120. Busy hospitality operation with fine dining, buffets, canapes and working lunches. Managing the relationship with our business partner Portico for Guest services and supporting the supply of stock to our clients offices nationally. Reception service management and supporting the client facilities team are key parts of this role.



Specific Responsibilities:

• To ensure that all locations achieve, as a minimum, the financial targets agreed with the client in line with the budget.
• To ensure that client expectations of services are consistently met and developed.
• To maintain the highest standards displaying innovation and flair and reflect the best and most appropriate style.
• To assess employee performance and recognise training needs and potential as appropriate.
• To keep abreast of market trends.
• To monitor the work of all your managers and carry out appraisals ensuring that information is filed appropriately, with development plans that are actively used.
• To conduct team meetings on a regular basis to communicate targets, standards required, company and client information.
• To ensure restaurant development and marketing plans are actively used in each location and review on each location visit.
• To ensure the Restaurant Guide and Grab and Go Guide standards are utilised effectively where appropriate throughout the business.

Client Service:

• To ensure location managers and teams are customer focused at all times, by being visible during meals periods, communicating with customers and determining and fulfilling customer requirements.
• To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.
• To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
• To be aware of changes in client and customer needs and respond proactively.
• To ensure all food is presented and served in line with company standards, using innovation in the method and style of presentation and food service.
• To produce a development and marketing plan on an annual basis.
• To conduct formal client review meetings at least quarterly

People Management:

• To comply with company recruitment and selection procedures for the selection of location managers in order to effectively meet the needs of the location and BaxterStorey.
• To ensure training is carried out in line with the company training policy to meet the needs and requirements of the individual and BaxterStorey.
• To ensure that all managers are knowledgeable and motivated about their roles and the business through effective induction, provision of accurate job descriptions and on the job training and support.
• To carry out disciplinary procedures following company guidelines and standards.
• To develop your managers by empowering them, supporting them, encouraging them and maintaining an \'open door\' policy.
• To motivate and lead by example, ensuring you and your managers have fun at work and are proud of your efforts.
• To assess the development and progress of your managers via the appraisal process and at locations in order to make recommendations and appointments for succession planning.
• To encourage all location managers to be creative and innovative.
• To treat all team members as you would expect to be treated.

Financial Management:

• To produce annual budgets and performance reviews in line with the client financial year and BaxterStorey company procedures.
• To ensure that locations have an accurate and efficient financial control system in place and that all managers adhere to company accounting procedures.
• To ensure that Head Office and your Operations Manager or Director receive all the appropriate financial information promptly and accurately.
• To ensure locations adhere to company banking and cash security procedures in line with the company policy.
• To present to the client, as and when directed by your Operations Manager or Director, accurate financial information.
• To ensure that all bookwork is completed in a timely fashion; accurately and efficiently and in line with BaxterStorey procedures.
• To ensure that all standards of food preparation and service are established and achieved in line with the location budget.
• To consistently look at ways of maximising income through efficient purchasing, creative marketing and merchandising.
• To ensure that all audits and administration procedures are followed in line with the company policy.
• To ensure the achievement of company budgets.
• To maintain budgetary records and ensure that all budgets are adhered to, unless exceptional circumstances persist.
• To assist Head Office and line management with the timely payment of all client invoices within the agreed contractual payment terms.

Health & Safety, Food Safety, the Environment:

• To ensure that all locations meet statutory and company requirements regarding Health and Safety, Food Safety and environment legislation and procedures.
• To ensure that all locations carry out adequate risk assessments and maintain records using the company Safety Management manual.
• To ensure all equipment at locations is well maintained and in good working order.
• To ensure that all company procedures and work instructions are fully understood and practised by all managers.
• To attend all health and safety, food safety and environmental management training courses as required.
• To promote and encourage environmental improvement initiatives as appropriate within the business.

Additional Responsibilities:

• To show commitment to company values in all aspects of your role.
• To take responsibility for contributing towards your own development with the guidance of the Operations Manager/Director and attending training courses as identified.
• To be committed to sharing ideas, knowledge and expertise at company meetings and events.
• To act as a positive ambassador for the business.
• To attend to any reasonable request made by the client or BaxterStorey Management.
• To treat others as they would expect to be treated.

Additional Information

THE GARNISH:

• Up to \xc2\xa356,000
• 28 Days holiday inclusive of bank holidays
• Bespoke training and development
• Pension
• Discounts available from HAPI app, from high street shops to holidays and cinemas

We want to fuel your individuality, which is why we are deeply committed to creating an inclusive working culture at BaxterStorey.

Ready to be fuelled? Apply today.

Find out more about us at

BaxterStorey