Job Description

Department:

Affordable Homes

Salary

33,773 per annum

Location:

North Wales, St Asaph Business Park & Nearest Hot desk

Hours:

37 hours a week

Job purpose:

As a Group Homes Officer, you'll play a key role in delivering high-quality specialist housing services across our indirectly managed homes. Working in partnership with Managing Agents, care and support providers, residents, and local authorities, you'll help ensure that homes are safe, well-maintained, and meet the diverse needs of the people living in them.


You'll contribute to building strong communities by monitoring compliance, promoting high standards of service, and supporting the wellbeing of residents.


This is a varied and meaningful role where you'll make a real difference. You'll help resolve complex issues with empathy, champion inclusive and effective practices, and contribute to shaping services that reflect both community priorities and ClwydAlyn's values. You'll act as a key connection between the organisation and our partners, promoting collaboration and respect in everything you do.

Qualifications:

Holding a valid driving licence is essential for this role


An enhanced DBS check will be required for this role. ClwydAlyn will pay for this.

Is this role right for me?

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If you're someone who's passionate about making a difference in communities and values fairness, this could be a great opportunity for you. You don't need to come from a traditional housing background -- if you're organised, good with people, and confident handling a variety of tasks, we'd love to hear from you.

Working as a Group Homes Officer for ClwydAlyn

Being a Group Homes Officer at ClwydAlyn is an opportunity to make a real difference in people's lives and contribute to building safer, more supportive communities. ClwydAlyn's mission is Together to Beat Poverty, and this role gives you a chance to play an important part in that vision by ensuring our homes are safe, well-maintained, and financially sustainable.


As part of your role, you'll work closely with our Managing Agents, care and support providers, residents, and local authorities to monitor housing services, address issues as they arise, and help create thriving communities. Whether you're managing contracts, maintaining compliance, specialist adaptions resolving tenant / managing agent concerns, or collaborating on new projects, you'll be actively involved in driving positive outcomes for the people we serve.


A key part of the role is supporting the line management of a affordable homes assistant. You'll not only guide and mentor them, but you'll also be invested in their professional development and empower them to grow in their role, develop new skills, and build confidence in their work.


Working at ClwydAlyn means being part of a passionate, supportive team where the wellbeing of employees is just as important as the people we serve. We value the diversity and individuality of our team members, and we believe that different perspectives make us stronger.


If you're someone who values teamwork, leadership, and community impact, a role with ClwydAlyn offers the perfect opportunity to grow professionally while making a tangible difference in people's lives.

Key responsibilities

Housing Management Services

: Oversee the provision of housing management services to residents, ensuring high standards of service delivery, and monitoring compliance with tenancy agreements, including managing rent arrears and voids.

Collaboration with Managing Agents

: Work closely with Managing Agents to ensure smooth operations of indirectly managed properties, supporting both operational issues and tenant concerns, while maintaining strong relationships with external partners.

Financial Management

: Manage financial aspects of the role, including invoicing, rent collection, budgeting, and monitoring expenditure. Ensure that rent and service charges contribute to the financial viability of the scheme.

Resident and Community Support

: Address resident issues related to anti-social behaviour, harassment, and other tenancy concerns, working collaboratively with Managing Agents and internal teams to promote community wellbeing and resolve disputes.

Service Quality Assurance

: Conduct audits and quality assurance reviews of housing management practices, including the annual Service Quality Assurance Review, ensuring compliance with statutory regulations and continuous service improvement.

Training and Development:

Support the line management of Affordable Homes Assistants, offering mentoring and guidance on professional development, while also ensuring compliance with training requirements for Managing Agents. *

Legal and Compliance Representation:

Represent ClwydAlyn in external forums, such as court proceedings, tribunal hearings, and case reviews, handling issues like breaches of tenancy and housing disputes, ensuring adherence to legal obligations.