Job Description

Graduate Support Analyst

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Job Req ID: 6328
Job Posting Closing Date: Monday 5th May 2025.

Graduate IT Support Analyst

Attractive Salary, Benefits and On-Call Allowance

36.5 Hour week

Hybrid Working (Three days in office/two from home)

Who are we?

At Henderson Group, we are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024.

We're a family-owned team who pride ourselves on our collaborative work environment and our commitment to professional development. We are currently seeking a motivated and enthusiastic Graduate IT Support Technician to join our team.

A look into the role

If you're passionate about IT and eager to start your career with a forward-thinking company, we want to hear from you!

As a Graduate IT Support Technician, you will be responsible for providing technical user support and assisting with the day-to-day support and operation our internal IT infrastructure and associated systems. You will provide support on a wide range of platforms including Windows, Linux, VMWare, and on supporting products like Office365, Sharepoint, SQL and BI tools.





This role is ideal for a recent graduate with a placement year in an IT role, looking to kickstart their career and gain hands-on experience in a fast-paced and supportive environment.

Working as a Graduate IT Support Technician you will:

Respond to IT support requests via phone, email, and in-person. Diagnose and resolve hardware and software issues. Install, configure and maintaining computer systems and networks. Assist with the setup and deployment of new equipment. Provide training and guidance to users on IT best practices. Document and track support requests and resolutions. Collaborate with other IT team members to ensure efficient and effective support.

Skills for Success

Joining us as a Graduate

IT Support Analyst, the minimum criteria you'll need is:

Level 5 qualification (or above) in a relevant IT related qualification (or working towards completion by June 2025). A minimum of 9 months in an IT University placement or similar relevant work experience. Experience of using Microsoft Operating Systems and associated Microsoft software technologies. Strong problem-solving skills and attention to detail. Full UK Driving Licence & access to a vehicle.

The attributes you'll need include:

Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition

- We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First

- We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork

- We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity

- We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over 1 million for charity partners.




Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.




Benefits include market competitive salary, on-call allowance, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Upon completion of training, the successful candidate will be required to work On-Call on a Rota basis.

Hybrid and flexible working arrangement available.




If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer - email joanne.mcclelland@henderson-group.com to get in touch.

Completed applications must be submitted online by midnight on Monday 5th May 2025.

We are an equal opportunities employer.