Job Description

Graduate Mortgage Consultant

The Pedder Group - Elysian Finance

Elysian Finance are specialists in Residential Mortgages and Insurance/Protection. The team forms part of The Pedder Group, a family owned and run, high performing property services company in South East London. With 9 branches covering a geographical area that's high in demand, we have an exciting opportunity for a highly articulate and motivated Graduate to join our team as a Graduate Mortgage Broker.

Our Mortgage experience spans over 20 years in Residential, Buy to Let, Commercial Mortgages etc. in addition to Life Cover, Critical Illness, Income Protection, Contents & Buildings Cover.

We invest in our team, our business, and our community because our reputation is paramount to our success. We understand and recognise the importance of providing nothing short of outstanding service and support. If you join us, you'll be joining a highly successful company of industry experts, providing you with a solid platform for growth and development in your career.

Person spec/core values:

Motivation and a drive to succeed. Confidence - a belief that you will exceed your targets if you work hard and persist. Passion - a desire to be the best. An understanding of the importance of making a great first impression. Outstanding customer service is key. Positivity - having a can-do attitude so you can contribute to the great atmosphere that we strive to create within our Company. Integrity - this is in the heart of everything we do. Respect - listen, understand, and work collaboratively. Organisation - having a good attention to detail and an ability to manage a busy diary. Willingness to go the extra mile to support your colleagues.
Previous experience in a Customer Service/Customer facing role is essential.

Brief duties of the role:

Your duties will include (not limited to):

Take a proactive approach in dealing with all enquiries in a professional, prompt, and efficient manner. This includes via telephone, email, or face-to-face. You must be pro-active in achieving leads and new business where this is not referred by the agency. This includes maximising client referrals and google reviews. To actively work with Pedder consultants to obtain referrals and write new business. You must maintain compliance to a high standard. Answer phones in a professional and friendly manner, taking clear messages when needed. Adhere to compliance rules and maintain a high standard acceptable to the Financial Conduct Authority. Manage the CRM system to send scheduled correspondence to remortgage customers. Build relationships with lenders and business development managers (BDMs). Maintain updated product knowledge via lender websites, BDMs, and sourcing system. You should progress applications with suitable timescales, managing expectations, and keeping in regular contact for updates. Communicate with administrator to effectively manage cases, keeping them updated of any changes. To understand Elysian USPs and what differentiates us from the competition. To work individually to exceed your individual targets, as well as supporting your team to become the market leaders in your area. Always aim to exceed targets where possible.

Hours and Location:

This role is an office-based role only. Our Elysian Finance team are based in our Pedder office in West Norwood, South East London (SE27 9AJ). Once signed off (post CeMAP qualification) you may be expected to work in any of our 9 branches. Location details can be found on our website.

For clarity, once signed off you will be allocated specific branches for direct leads and will spend time between those branches, as well as at the West Norwood branch.

Working hours

Monday 8:45-18:00
Tuesday 8:45-18:00
Wednesday 8:45-18:00
Thursday 8:45-18:00
Friday 8:45-17:00

Salary details:

A basic salary of 25,000 per annum + commission. Commission available for hitting targets relating to new business. Commission available for fee charging. Referral fees available for use of the recommended Solicitor Panel. Quarterly bonus available for hitting targets for Protection business referrals. Guaranteed commission for your first 3 months whilst you undertake your CeMAP qualification/induction

During this initial 3-month period you will be supported through your formal industry CeMAP qualification. Once you have been signed off by FPG (Financial Planning Gorup) as able to give advice upon completion of this qualification, a suitable commission package will be put in place for you, and you will be expected to earning 30,000+ per annum.*

Additional benefits:

Paid annual EAP (employee assistance programme) which includes 24-hour access to live wellbeing support. CeMAP qualification and support. A clear path for progression in order to develop your career in the Financial Services Industry. A team social calendar with regular company events. Regular opportunities to support our Community Promise events. Regular opportunities to support our Cancer Research fundraising events.
Our people make us who we are. At Pedder, our staff don't just work for the business, the business has to work for them too. Winner of numerous awards as voted by our team and clients, we believe that nobody works harder to innovate and evolve in our sector than we do. Now, more than ever, it's critical that the impact that we are making on the world is a positive one.

The Sunday Times 100 Best Small Companies to Work for - 2024 All Agents 2023 winner of 48 staff sales and lettings awards in South East London The UK's Top 50 Best Small Companies to work for - 2023 London's Top 50 Best Small Companies to work for - 2023 All Agents 2022 winner of 49 staff sales and lettings awards in South East London Property's 5 Best Companies to Work for - 2022 The UK's Top 50 Best Small Companies to work for - 2022 London's 30 Best Small Companies to Work for - 2021 Property's 5 Best Companies to Work for - 2021 75 Best Small Companies to Work for in London - 2020 The Sunday Times 100 Best Small Companies to Work for - 2020

Company Information:

www.pedderproperty.com

www.elysianfinance.co.uk

Application details:

You can apply directly via indeed by clicking the link below, or you can email your CV and a covering note to hr@pedderproperty.com

Job Types: Full-time, Permanent, Graduate

Pay: Up to 30,000.00 per year

Additional pay:

Bonus scheme Commission pay Quarterly bonus
Benefits:

Company events Health & wellbeing programme
Schedule:

Monday to Friday
Application question(s):

Where are you currently located/what will your commute time be? When are you available to start a Graduate role?
Education:

Bachelor's (required)
Experience:

Customer Service: 1 year (required)
Work Location: In person