Job Description

Location: City Centre Campus (Millennium Point)
Salary: \xc2\xa324,208 to \xc2\xa326,312 per annum
Fixed Term - 15 Months
Post Type: Full Time
Release Date: 21 September 2023
Closing Date: 23.59 hours BST on Thursday 05 October 2023
Reference: 072023-330-R

This vacancy is open exclusively to Birmingham City University Graduates ONLY.

As part of this programme, you will receive additional support in the form of tailored learning to support your transition from student to working professional.

Birmingham City University, located in the vibrant heart of the city, is a large and diverse place to study. Presently, an exceptional opening awaits in our IT Department, as we seek to recruit talented graduates for fixed-term positions. This opportunity is specifically suited for recent graduates who have successfully completed a relevant degree at Birmingham City University.

About the Job:

As a member of the Deployment Services Team, you will be responsible for keeping accurate records of our IT assets which include laptops, monitors, and peripherals. You will be responsible for configuring and issuing IT equipment to new starters. You will also support the issue of IT equipment as part of our rolling replacement programme. As a member of the team, you will deal with the return of equipment from staff leavers as well as taking delivery of new equipment from our suppliers.

Main responsibilities:

IT Graduate Technicians (Desktop Services) will:

• Provide a high-quality customer desktop service to ensure all staff and students have access to the IT services required to fulfil their responsibilities
• Configure and test desktop devices following departmental processes and standards
• Deploy desktop devices to staff, students, offices, and teaching rooms as determined by work and project schedules
• Provide assistance and advice to staff and students, as appropriate, and escalate when required
• Liaise with, and work in collaboration with, colleagues across IT to deliver the desktop service
• Update and maintain accurate records on the IT Asset Register
• Take responsibility for responding to and fulfilling requests, meeting Service Level Agreements, assigned to the team using the IT Service Desk system
• Maintain accurate and timely records on the IT Service Desk system
• Engage with the IT Academy including attendance and contributing at regular meetings, and the mentoring support provided

Skills and Experience:

• Educated to bachelor\'s degree level

Able to demonstrate familiarity with:

• IT infrastructure (hardware, operating systems, databases, networks)
• IT applications and services provided at Birmingham City University
• Industry standard frameworks and methodologies for managing the design and services provided in an IT environment for example; ITIL, Togaf, Prince2, Agile
• IT asset life cycle including configuration, deployment, and asset registers
• Software deployment tools e.g. SCCM, Active Directory

In return, we offer a generous pension and annual leave provision. We also operate a hybrid working model that allows staff to combine on-site and remote working where appropriate, dependent on work duties. We also provide access to excellent facilities on campus, including supportive family-friendly policies.

If you are a graduate of 2023 (Academic Year 2022/23) you will be contacted, by a member of the Careers+ team, to offer support with the application process to ensure the best chance of success. 2023 graduates requiring support completing their application can also email for more information and to arrange a consultation.

The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly-owned subsidiary of Birmingham City University.

OUR VISION

Birmingham City University is growing in quality and standing, with an academic STEAM agenda at the heart of our ambitions. We are transforming the lives of students and their communities, and want outstanding people to join us in taking us on the next stage of our exciting journey.

Our students learn through doing. They are empowered throughout their educational journey, achieving significant educational gain and personal transformation.

There has never been a better time to join us. Come and be part of the next exciting stage of our journey.

ABOUT BIRMINGHAM CITY UNIVERSITY

At the heart of our 2025 Strategy is our mission is to enable our students to transform their lives and to achieve their potential. Through our education and research, and the roles our graduates go on to play in the world, we not only support individuals to transform their lives, but we also play a part in transforming society.

Located in the centre of the UK\xe2\x80\x99s second city, we are a university with a long heritage of innovation and of making, dating back to our origins in 1843 when we were founded as the Birmingham Government School of Design.

Our heritage of making through innovation and its application through knowledge exchange, and of creative research and practice, today finds it expression in our STEAM agenda, in our research and enterprise, and in our commitment to challenge-based learning. Working across disciplines, and delivering impactful research and enterprise, interdisciplinarity is at the heart of the continuing transformation of our academic portfolio.

OUR STAFF COMMUNITY

Birmingham is home to a rich and diverse range of communities. Our students reflect this rich cultural mix, and we are continuing to work to make sure that this is also reflected in our broader university community.

Birmingham City University values the quality and diversity of our staff. Our staff and student community is defined by our core values, which outline who we are as a University and how we work with each other. Our core values are we create opportunity, we think differently, and we build community.

We are committed to equality, diversity and inclusion, continuously reviewing and improving our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

We hold an Athena SWAN Bronze award in recognition of our commitment to improving employment practices for the advancement of gender equality.

Our University is located in one of the most culturally rich and diverse Cities in the UK, and it is our ambition to be the University for Birmingham and the surrounding region. The events of 2020 have highlighted the stark inequalities that Black, Asian and Minority Ethnic Communities face and we are committed to removing the institutional barriers that our staff and students face and improve the representation, progression and success of staff and students from all backgrounds within higher education. To demonstrate this, we have signed up to the Race Equality Charter to show our commitment.

Birmingham City University has been recognised for its progress on LGBT+ equality with a Gold award in the Stonewall Index and have entered the Top 100 Employers 2023 for LGBT+ inclusion. Meanwhile, we are Disability Confident (Committed) and are on an exciting journey to advance our University to progress through the Disability Confident scheme.

We are also a Mindful Employer, which means we are committed to supporting the mental health and well-being of our staff, and we have also signed up to the Mental Health Charter led by student mental health charity Student Minds. Furthermore, we are signed up to The Technician Commitment - a university and research institution initiative supported by the Science Council and Gatsby Foundation \xe2\x80\x93 aiming to ensure visibility, recognition, career development and sustainability for technicians working in higher education and research.

WORKING AND LIVING IN BIRMINGHAM

The youngest city in Europe with under-25s accounting for nearly 40% of the population, Birmingham is a city full of energy and enthusiasm and is a great place to live and work.

Based in the heart of England, the city is easily accessible by road, rail and air. Birmingham New Street station has recently undergone major redevelopment, while the city is at the heart of the high-speed rail network, HS2. HS2 will provide new rapid rail travel connecting Birmingham City Centre to London and the rest of the network from the new Curzon Street Station \xe2\x80\x93 adjacent to Birmingham City University\xe2\x80\x99s City Centre Campus \xe2\x80\x93 and will be one of the most environmentally friendly stations in the world.

The city\xe2\x80\x99s appetite for progression is boundless, and it has been championing innovation since the earliest days of the Industrial Revolution, reflected in Birmingham City University\xe2\x80\x99s new STEAMhouse building which opened in October 2022 and is home to an inter-disciplinary community of entrepreneurs, businesses, academic researchers, and students offering a wealth of support to companies of all sizes to boost growth through innovation to address commercial and societal challenges.

Birmingham is brimming with great theatres, museums, the world-famous Birmingham City University Royal Birmingham Conservatoire, as well as beautiful historical buildings and the iconic Library of Birmingham. It also has amazing concert and sporting venues including Edgbaston Cricket ground, which Birmingham City University has a long-standing partnership with. It is also home to the Alexander Stadium, which is the stunning new home for Birmingham City University\xe2\x80\x99s sport courses. The Stadium was one of the main event spaces for the Birmingham Commonwealth Games in 2022, which saw the eyes of the world on the city, and Birmingham City University staff and students played pivotal roles - including designing the official medals for winning athletes.

Birmingham\xe2\x80\x99s vibrant dining scene offers something for all tastes, including Michelin star restaurants, Spiceal Street at the Bullring, the Chinese Quarter, and the famous Balti Triangle.

The city also provides a great place to shop, being home the Bullring and Grand Central, the luxurious Mailbox Birmingham and the world-famous home of British bling - the Jewellery Quarter, which is home to Birmingham City University\xe2\x80\x99s School of Jewellery.

From Harvey Nichols, Selfridges and the beautiful arcades and independents, to the city\xe2\x80\x99s historic markets in Digbeth, the shops in Birmingham offer a plethora of choice.

underpin how we work in achieving the ambitions set out in our Strategy and Priorities, and are the principles that unite the way we work together and for our students.

Birmingham City University