Job Description

About us

The Association for Financial Markets in Europe (AFME) represents a broad array of European and global participants in the wholesale financial markets. Its members comprise pan-EU and global banks as well as key regional banks, brokers, law firms, investors and other financial market participants. We advocate stable, competitive, sustainable European financial markets that support economic growth and benefit society.

AFME is the European member of the Global Financial Markets Association (GFMA), a global alliance with the Securities Industry and Financial Markets Association (SIFMA) in the US, and the Asia Securities Industry and Financial Markets Association (ASIFMA) in Asia.

For more information please visit the AFME website, or follow us on Twitter:

Purpose of the role

Reporting to the Digital Platforms Manager, you will be supporting all Database Activity within Microsoft Dynamics.

You will help deliver a continuous improvement and enhancement programme for CRM that meets key business goals. You will work with, membership, events, marketing and business stakeholders to identify initiatives, define requirements, prioritise, test and deliver on projects that maximize value from Dynamics CRM and our email-marketing platform.

You will provide first-line support for Database related needs and enquiries from business users, which may involve you liaising with and managing third-party technical support as required. You will be expected to identify solutions and implement or recommend actions as needed.

As part of the Digital Team you will get directly involved in related projects, including integration with our CMS and front-end websites, marketing automation strategy and data capture strategies via all digital channels.

You will work closely with the Marketing teams on data performance, quality and support the Digital Team to ensure compliance with relevant data protection regulations globally.

Key Accountabilities

Membership

• Provide database support to the CRM Manager on data-related tasks including quality of membership data, producing committee reports, creating membership newsletters and membership-related bounce back reports.

Events

• Assist the CRM Manager on all events-related CRM support ensuring quality of events data, to include size and effectiveness for Marketing department purposes

FTT

Support the FTT Team on all data input into Microsoft dynamics

Assist with the monthly chasing of outstanding FTT invoices

Marketing/Communications

• Support the work for improved data segmentation and targeting, for the creation of Marketing lists

Data Quality & General

Maintain and champion data quality within the database system

Support any ongoing or new projects within the Digital Platforms Team

Work alongside CRM Team to review/cleaning data to decrease the amount of storage being used

Assisting with testing of new dynamics projects

Skills and experience

Essential:

• Previous experience in data/administration
• Intermediate Excel
• Self-starter, able to work efficiently to own timelines
• Excellent attention to detail
• Ability to manage multiple workstreams in parallel
• Quick learner with aptitude and passion for understanding technology and complex systems
• Excellent written and verbal communication skills, tailored as required to different audiences

Desirable:

• Experience in a dedicated CRM role, working with Microsoft Dynamics 365
• Good working knowledge of CRM systems, particularly MS Dynamics (2011, 2016 or Dynamics 365)

Benefits

The Association for Financial Markets in Europe (AFME) provides an excellent benefits package for employees and their eligible dependents. The benefits package includes:

• Private Medical Insurance
• Cash Plan
• Dental Insurance
• Annual Health Screening
• Employee Assistance Programme
• 30 days Annual Holiday Allowance
• Additional 1 day Birthday Holiday
• Pension Scheme \xe2\x80\x93 AFME contributes 10% of an employee\xe2\x80\x99s basic salary
• Life Assurance
• Income Protection
• Travel Insurance
• Season Ticket Loan
• Cycle to Work Scheme
• My Gym Discounts
• 4pm Friday Finish

Equal opportunities

AFME is committed to equality opportunity for all staff and applications. Individuals are encouraged to apply regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

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AFME