Job Description

We are a large Medical Practice with sites based in Linton, Sawston, Royston, Barley and Shelford and are looking for an enthusiastic and motivated person to join our Reception team at our Royston Health Centre site.

You will need good IT skills, the ability to prioritise and be able to work accurately, sometimes under pressure. You should have a positive approach to your work and enjoy interacting with members of the public.

Hours are as follows:

23.5 hours per week

Monday 1.30pm-6pm

Thursday and Friday 8am-6pm (half an hour lunch)

Full training will be given.

The successful applicant will benefit from an NHS Pension, holiday and sick pay.

Job Summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Head of Operations/Reception Manager, dependent on current and evolving practice workload and staffing levels:

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Taking accurate messages and passing on information

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning

Keeping the reception areas, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Monitoring of and responding to building alarms as necessary

Locking-up of practice premises and maintaining security in accordance with practice protocol

Job Type: Part-time

Expected hours: 23.5 per week

Benefits:

Free flu jabs Sick pay
Work Location: In person