Job Description

General Practice Assistants (GPAs) form part of a multi-disciplinary team within primary care, and provide a support role, carrying out administrative tasks, combined in some areas with basic clinical duties, helping to free up GPs time and contribute to the smooth running of appointments, improving patients experience in the surgery.Main duties of the jobImproving patient access and releasing highly qualified staff to concentrate on treating and managing patients with more complex conditionsImproving patient flow within surgery hours, increasing the time efficiency of appointments, and reduction of waitingtimes; supporting patient experience by translating or reiterating information from the GPHave a positive impact on retention and job satisfactionReduce time spent by GPs on managing correspondenceAbout usOur mission in Redbridge is to strengthen, develop and support local general practice, to enable the delivery of high-quality care to local people. We are in the very fortunate position where all 4 of the Primary Care Networks (PCNs) in Redbridge are working together as part of the Redbridge-wide GP federation Healthbridge Direct.This means we can build strong clinical teams within and across the PCNs. We are now at the very start of an exciting journey of building a team of over 100 additional clinical roles to support and enable the delivery of services within each of our 4 PCNs. We are building teams within and across the PCNs to enable peer support and team working both within and across professions.We have a unique opportunity in Redbridge to create something special and we want you to be part of it. We have the infrastructure, the relationships and the potential to create a team that will make a significant difference to GP practices, to outcomes for local populations, and to individual lives for patients across Redbridge.Date posted20 February 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-time, Flexible workingReference numberB0285-25-0011Job locations53-63 Redbridge Lane EastIlfordRedbridgeIG4 5EYJob descriptionJob responsibilitiesJOB ROLEGeneral Practice Assistants (GPAs) form part of a multi-disciplinary team within primary care, and provide a support role, carrying out administrative tasks, combined in some areas with basic clinical duties, helping to free up GPs time and contribute to the smooth running of appointments, improving patients experience in the surgery.Improving patient access and releasing highly qualified staff to concentrate on treating and managing patients with more complex conditionsImproving patient flow within surgery hours, increasing the time efficiency of appointments, and reduction of waitingtimes; supporting patient experience by translating or reiterating information from the GPHave a positive impact on retention and job satisfactionReduce time spent by GPs on managing correspondenceKEY RESPONSIBILITIESCheck and monitor the practice incoming emails that are received in the NHS Email account, responding to patientSorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.Extracting all information from clinical letters that needs coding and adding to notesArranging appointments, referrals, tests and follow up appointments of patientsPreparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.Dipping urine, taking blood pressure, ECGs & phlebotomyCompleting basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etcExplaining treatment procedures to patientsHelping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)Support the GP with immunisations/wound care Job descriptionJob responsibilitiesJOB ROLEGeneral Practice Assistants (GPAs) form part of a multi-disciplinary team within primary care, and provide a support role, carrying out administrative tasks, combined in some areas with basic clinical duties, helping to free up GPs time and contribute to the smooth running of appointments, improving patients experience in the surgery.Improving patient access and releasing highly qualified staff to concentrate on treating and managing patients with more complex conditionsImproving patient flow within surgery hours, increasing the time efficiency of appointments, and reduction of waitingtimes; supporting patient experience by translating or reiterating information from the GPHave a positive impact on retention and job satisfactionReduce time spent by GPs on managing correspondenceKEY RESPONSIBILITIESCheck and monitor the practice incoming emails that are received in the NHS Email account, responding to patientSorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.Extracting all information from clinical letters that needs coding and adding to notesArranging appointments, referrals, tests and follow up appointments of patientsPreparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.Dipping urine, taking blood pressure, ECGs & phlebotomyCompleting basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etcExplaining treatment procedures to patientsHelping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)Support the GP with immunisations/wound carePerson SpecificationQualificationsEssential

• GCSE grade A to C in English and Maths or equivalent
• Experience working in healthcare

• Intermediate level office software programmes (e.g Microsoft Office)
• Experience working within primary care

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting
• Knowledge of EMIS web clinical system

• Knowledge of databases
• Customer Service Training or formal reception training

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policies and procedures

• GCSE grade A to C in English and Maths or equivalent
• Experience working in healthcare

• Intermediate level office software programmes (e.g Microsoft Office)
• Experience working within primary care

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting
• Knowledge of EMIS web clinical system

• Knowledge of databases
• Customer Service Training or formal reception training

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policies and procedures

NHS