Job Description

About the Hotel:

Set in 1100 acres of English countryside, East Sussex National offers a perfect retreat for both business and leisure guests. With 104 beautiful bedrooms, health club, spa and two championship golf courses. East Sussex National also offers a wide range of meeting and events space which is ideal for day meetings, residential conferences or that special social event.

No matter how great our hotels or products are, guests will not return if we do not deliver stand out service, it is that simple. For that reason, we want to make sure that everyone in the hotel delivers world class service, on time, and to the highest standards. We are open 7 days a week, 365 days a year, and need people to work in a range of shifts and days, this means flexibility is required. The hotels busiest periods are during evenings and weekends, any specific working pattern requests can be discussed at interview.

Golf Events Coordinator Overview:

As a Golf Events Coordinator, you'll be the first point of contact for our golf guests - from group bookings and society days to bespoke events. You'll manage reservations across golf, spa, and rooms, liaise with multiple departments, and ensure every detail is spot on. Your role is key in maximising revenue, streamlining operations, and delivering flawless guest service.

What You'll Do:

Coordinate and process golf bookings, including societies, corporate days, and golf breaks Manage group packages across golf, spa, and accommodation Handle booking enquiries, changes, and special requests via phone and email Maximise revenue through upselling tee times, buggies, catering, and additional services Ensure accurate booking records and inventory management Deal with queries, issues or complaints professionally and promptly Occasionally support Front of House or other departments as required

What We're Looking For:

A confident multitasker who thrives in a fast-paced environment Excellent communicator with a professional telephone manner Experience with Opera PMS is highly desirable Detail-oriented with strong organisational skills Flexible and reliable with the ability to work varied shifts, including around one weekend day a month A team player with a can-do attitude and a passion for hospitality A true ambassador for East Sussex National and Countrywide Hotels brand standards

In return

Be part of a growing group of hotels that encourages development in Hospitality and be trained to be your best self. Staff and "Friends and Family" rates at all of our hotels which start from 80 a night 28 days Annual leave (inclusive of bank holidays) Access to Wellbeing Employee Assist Programme via Peninsula Discounted gym membership Discount on Spa Treatments, Pampering and Spa Retail Meals on duty Contributory pension scheme Complimentary car parking

Recognition and career development

Referral Scheme where you can Recommend a friend and earn money (after you have both successfully completed your 3 month probationary period ) Leadership Development programme Awards programme annually with prizes Long service awards/performance rewards/employee of month Internal transfer and promotion opportunities Training and development opportunities with a strong focus on career progression and personal growth
Come and join an energetic team of like minded people, with great career progression and opportunities within the Spa and Hospitality Sector.

East Sussex National is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK

Job Type: Full-time

Pay: 25,396.80 per year

Benefits:

Company events Company pension Discounted or free food Employee discount Employee mentoring programme Free parking Gym membership On-site gym On-site parking
Schedule:

8 hour shift Monday to Friday Weekend availability
Ability to commute/relocate:

Uckfield TN22 5ES: reliably commute or plan to relocate before starting work (required)
Work Location: In person