Job Description

Location

Newcastle Upon Tyne, United Kingdom

Country

United Kingdom

Contract type

Permanent

Work pattern

Full Time

Market

Various

Discipline

Information technology

Job ref

8282

Recruiter contact

Nikki George

Location/s: Newcastle

Recruiter contact: Nikki George

Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices.



We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual.



Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be

brilliant.

About the business unit

Mott MacDonald's support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.



The Data Management Specialist (Level 3 Support) is responsible for providing advanced technical and functional support for enterprise data management solutions, ensuring high availability, integrity, optimisation, and performance of Mott MacDonald (MM) critical data assets.



Key duties and responsibilities include:

Serve as the technical escalation point for data management support, ensuring timely and effective resolution of complex data-related issues. Maintain, monitor, and improve data management systems, ensuring compliance with governance policies and regulatory requirements. Support the implementation of data quality frameworks, data lifecycle management, and metadata management initiatives. Work collaboratively with IT teams, business stakeholders, and external vendors to enhance data management capabilities. Provide expert-level troubleshooting, root cause analysis, and performance optimisation for data platforms,, such as Azure SQL databases, Fabric Warehouse and Onelake, Databricks, and Azure Data Factory. Document technical solutions, best practices, and knowledge base articles to facilitate effective knowledge transfer and continuous improvement. Diagnose and resolve data-related incidents and problems escalated from Level 1 and Level 2 support teams. Perform advanced database administration, including indexing, query tuning, backup and recovery, and security management. Support data integration processes (ETL, API connections) and troubleshoot failures in Azure data pipelines. Implement and maintain data governance standards, ensuring data accuracy, completeness, and consistency through the use of tools such as Azure Purview and SAP datasphere. Provide technical support for enterprise data management tools, including data catalogues, data lakes, and master data management solutions. Conduct regular audits to ensure compliance with data governance policies and standards. Support incident management and change management processes related to data management. Train and mentor Level 1 and Level 2 support teams to enhance their data management capabilities.


Candidate specification



Essential:

Bachelor's degree in Information Technology, Computer Science, Data Management, or a related field. 5+ years of experience in data management, data operations, or IT support roles, with at least 2 years in Level 3 support or equivalent. Hands-on experience with database technologies (Azure landscape, Oracle, PostgreSQL, etc.).


Desirable:

Industry certifications in professional data management, cloud platforms (AWS, Azure, GCP), metadata management, or database administration (e.g., Microsoft Certified: Azure Data Engineer Associate, DAMA CDMP) are desirable. Proven experience with ETL tools, data integration, and API-based data exchange. Strong background in data governance, data quality management, and metadata management. Experience with ServiceNow, Azure Purview, and master data management tools such as Profisee, CluedIn, or Semarchy.


Personal Attributes:

Deep understanding of relational and non-relational database architectures, indexing strategies, and performance tuning. Strong analytical and problem-solving skills for troubleshooting complex data issues. Knowledge of data governance frameworks (DCAM, DAMA DMBOK, ISO 8000, GDPR compliance). Familiarity with data security principles and regulatory compliance requirements. Ability to work independently and collaboratively in a fast-paced, global environment. Excellent communication and stakeholder engagement skills. A collaborative team player who thrives in a dynamic environment, values knowledge sharing, and actively contributes to collective success. Embraces continuous technological advancements and is eager to grow alongside the team.


We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds.



#LI-NG

UK Immigration

Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

Equality, diversity, and inclusion

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where

everyone

feels they can contribute.

Accessibility

We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can support you.

Agile working

We are happy to talk openly about flexible working and how we can support your responsibilities beyond the workplace.

We offer some fantastic benefits including:

Health and wellbeing

Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too.

Financial wellbeing

We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes.

Lifestyle

A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers.

Enhanced family and carers leave

Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid.

Learning and development

Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options.

Networks, communities, and social outcomes

Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities. * Make a difference within our communities through our social outcomes.