Job Description

Roles & Responsibilities: Ghost Train Team Leader

Details:

Location: Thorpe Park, KT16 8PN
Hours: Full Time, 5 days per week & Part Time, 2 days per week
Pay: \xc2\xa311.42ph



What will I do?

Our Ghost Train Team Leaders will support the Entertainments department in supervising and driving the running and standards of the Ghost Train including; Day to day managing, operationally driving standards, and consistently motivating the Performers towards delivering compelling Entertainment whilst in the Ghost Train. Ghost Train Team Leaders will be required to effectively manage a team, ensuring their conduct, resilience to working environment and role performance align with the department standards and that health & safety procedures are always followed.

• Demonstrate a clear commitment to achieving high standards of customer service. Focus on the needs of guests as a priority and acts to ensure they are always met, doing so by motivating and driving the standards of the team and product.
• Promotes positive working relationships with other internal stakeholders, ensuring that Entertainments is supporting/being supported where the Ghost Train and wider resort requires.
• To support the wider Entertainments team operation where necessary, with scope to cover daily duties including department duty management.
• Supervise the Ghost Train offering ensuring that the guest experience is of the highest quality, working closely with the Engineering, and Rides teams to ensure all facilities and functions within the venue are correctly operating such as lighting, sounds, Microphones, and effects.
• To ensure the day-to-day Ghost Train operation is running efficiently through appropriate allocation of resources and driving of department and Resort standards.
• To ensure the presentation of the Ghost Train is maintained to a professional standard in respect of actor areas, litter, and overall image.
• Ensure that the development and potential of employees is nurtured through catch ups, training, reviews and professional development plans.
• Hold daily motivating and informative briefings, warm-ups and attend team meetings.
• Abide to all Resort Health & Safety standards and champion them for the Entertainments department on a day-to-day basis.
• To attend, where possible, training courses to further personal development.
• Demonstrate a positive attitude towards change and actively manage difficult situations, changes or challenges without conflict.
• To take accountability for the conduct and role performance of the Ghost Train team within the Entertainments department.

Qualifications & Experience:
An Ideal candidate will:

• Have strong communication and time management skills.
• Have experience in people managing.
• Have strong operational knowledge.
• Have duty manager/relevant experience.
• Have an awareness of theme park daily operation and the Entertainments industry.
• Have fully flexible availability.

Benefits:
Join our team of THRILLMAKERS at the UK\xe2\x80\x99s Favourite theme Park Thorpe Park and in return you will get:

• 20 FREE tickets to any Merlin attractions worldwide
• 25% discount in our retail shops and restaurants
• Opportunities to develop and have a longer term career in Merlin
• Free bus from Staines station to the Resort for all employees
• 40% discount online off LEGO, and much more!

As part of the Merlin Entertainments family, we\xe2\x80\x99re also aligned with Charities including The SEA LIFE Trust and Merlin\xe2\x80\x99s Magic Wand Children\xe2\x80\x99s Charity. This means your hard work goes towards supporting marine conservation projects like the Beluga Whale Sanctuary in Iceland and providing days out for children going through hardship. You can find out more here!

If successful through the application process, you will be invited for an interview. If you have any questions or if you require any assistance at the event, because of a disability or medical condition, please contact us by email at HumanResources@thorpe-park.co.uk and one of the team will get back to you as soon as possible.



This job advert will be closing on the 10th December 2023 Pay Range: GBP \xc2\xa311.42/Hr.