Job Description

About Us:

Cricket St Thomas Golf Club is an ambitious club with a thriving golf and gym membership alongside being a busy hospitality venue. We opened a Toptracer driving range last year and start construction on 3 new golf holes in a few weeks. We also have planning approval for 30 luxury apartments with construction starting later this year which will further transform the business. We have exciting times ahead here at the club and we are looking for a passionate, hardworking General Manager to help us on our journey.

The Role:

As our General Manager you will be leading the team at CSTGC and reporting directly to the business owner. This exciting opportunity requires a highly motivated customer facing person looking to further their career in management and business operations. We welcome applications from all backgrounds although a leisure or hospitality background would be beneficial. This is a hands-on role so alongside managing the business, you will actively work in all departments depending on business needs and requirements.

Responsibilities:

Finance

Actively participate in the preparation of annual budgets and monitor performance to identify key variances.

Ensure financial controls are in place and expenditure is closely monitored and controlled within agreed budgets.

Collate information for end of month financial accounts.

Collate information for monthly payroll and advise with payroll queries when necessary.

Arrange quotations as and when required and place orders within authorised limits.

Oversee staff rotas to ensure labour is efficiently resourced and payroll costs are within budget.

Ensure that membership records are accurately maintained and that the annual renewals process for over 900 members is implemented.

HR / Recruitment / Health & Safety

Recruit, train, and work with managers and employees within the business.

Carry out staff performance reviews ensuring goal setting is agreed and monitored.

Assist with recruitment of supervisors and other staff.

Provide ongoing direction and clear goals to management and monitor performance to ensure delivering high standards of achievement within their role.

Preparation of HR and H&S documentation and ensuring all training requirements are maintained.

Chair company meetings in a professional manner working to the agreed agenda, ensuring that actions are agreed, assigned, and completed in a timely manner.

Ensuring compliance to all company Health & Safety requirements.

Sales & Marketing

Contribute to the creation and maintenance of a social media / marketing strategy to achieve increased revenue in all areas of the business.

Regularly update content on the club's website to provide up to date, engaging information for members and visitors.

Ensure that sales enquiries are replied to in a timely manner at the agreed rates. These being followed up and records maintained for conversion rates.

People

At all times look to be a role model in conduct, performance and working practices to fellow staff within the business. Work alongside the team, never looking to assign a task that you would not look to complete yourself given that you had the skills required.

Work with staff at all levels within the business always showing patience and respect.

Work with the F & B Supervisor to ensure that the bar and catering offerings reflect members and visitors' expectations and review on regular basis to increase revenue.

Work with the PGA Professional to ensure that the pro shop reflects members and visitors' expectations and review shop offering and PGA services regularly to maximise potential.

Work with the Head Greenkeeper to ensure the course is maintained and developed in a manner consistent with the expected standards.

Act as a reliable and informative point of reference to all members and visitors, obtaining feedback with a view to improving services provided.

Requirements:

A passion for the leisure/hospitality industry and delivering exceptional customer service.

Minimum 3 years' experience in a managerial role.

Highly numerate, organized and attention to detail.

Sales driven.

Self-motivated, ambitious, hard-working and a positive attitude.

Well presented, customer facing with a personable attitude.

Friendly and a good communicator with members and visitors.

Applying:

Please supply a covering letter alongside your CV with any additional information about your application.

Job Type: Full-time

Pay: From 40,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Discounted or free food Employee discount Free parking Gym membership On-site parking
Work Location: In person