Job Description

About the role

Our club plus members are at the heart of what we do, so exceptional customer service and driving member loyalty is our main priority. To play an essential role in delivering this we are looking for a General Manager to join the Dobbies family. You\'ll bring exceptional retail management expertise with proven experience of leading multiple direct reports and their teams. You will thrive in a hands-on retail environment and have the drive, confidence and strategic commercial thinking to oversee the end to end business operation, taking full responsibility for putting our customers first and delivering outstanding results.

• Taking full ownership of the centre management ensuring everything is in place to hit commercial targets with responsive management of the centre budget and cost controls.
• Overseeing the complete business operation, maximising profitable sales and growth while creating a unique customer focussed environment.
• Taking the lead in creating a great place to work for everyone on a day to day basis whilst thinking ahead to ensure your team have a development journey with Dobbies.
• Sparking your team\'s passion for delivering the best customer experience possible by creating a brilliant customer journey.
• Observing your teams service levels, identifying ways in which they can improve and finding the best way to suit that individual in coaching them to improve.
• Working closely with our central support teams, maintaining top notch communication, stock supply and response.
• Ensuring all centre compliance and health and safety regulations are carried out, whilst caring for employee and customers welfare at all times

About You

• Retail management expertise with proven experience of leading multiple direct reports and their teams.
• Commercial awareness and understanding of budgets, profitability from driving retail sales and improved ways of working.
• Ability to identify training needs. You\'ll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience.
• Excellent communication skills. You\'ll ensure that successful initiatives and actions are shared across the business and performance monitored.
• Adaptability. You\'ll act quickly and enthusiastically to changing priorities, workload and concepts.
• Positivity managing change, you\'ll lead the team through each season with care and motivation to deliver the best.

Our offering

• Generous annual leave entitlement
• Fantastic team member discount to be enjoyed in the store, restaurant and foodhall
• Access to Wagestream where you can track your earnings in real time and access a portion before payday to cover unexpected costs
• Thriving culture; the Dobbies team are passionate, diverse and committed to our customer
• Stakeholder pension with shared employee and employer contribution.

About Dobbies

For 150 years, the Dobbies name has stood for quality. During this time, we\'ve been proud to provide the very best products and expert advice to gardeners throughout the UK. With over 575,000 club plus members, our main priority is exceptional customer service.

Today Dobbies is the UK\'s largest Garden Centre retailers with stores across Scotland, England and Northern Ireland. Naturally, we have one of the biggest and best ranges of quality plants and gardening equipment around. You don\'t have to be an avid gardener to enjoy Dobbies because, as well as having everything to make your garden grow, we have everything you need to simply relax and enjoy your garden - and much more.

Dobbies Garden Centres