Job Description

Keep the gates flowing and the smiles going

Are you a friendly, customer-focused individual who thrives in a busy, fast-paced environment? Join our team as a Gateline Operative and be the welcoming face of our station!

About the role:

As a Gateline Operative, you'll be responsible for providing high-quality customer service whilst ensuring the smooth operation and maintenance of our automatic ticket gates.



You'll ensure Northern's interests in terms of revenue being achieved, through pro-active monitoring of the gateline facility, assisting customers with their various needs and ensuring ticket related issues at the gateline are dealt with swiftly and courteously.



You'll work in collaboration with your colleagues throughout the station to create a welcoming and efficient station environment. As well as dealing with customer related issues, you'll also take responsibility for safe operation of the gateline and reporting any faults as they arise.



If this sounds like your thing, we'd love to hear from you.

What you'll be doing:

Assisting customers at the gates with queries, tickets, and travel advice Ensuring smooth and efficient operation of the gateline Monitoring fare compliance and challenging fare evasion appropriately Providing outstanding customer service, even during busy peak times Working closely with other station teams to maintain a safe, clean and welcoming environment

Doe this sound like you?

Great communication and people skills A calm, professional manner - especially when things get busy A team player with a positive, 'can-do' attitude Willingness to work flexible shifts, including early mornings, evenings, weekends and bank holidays Previous customer service experience is helpful, but not essential - full training will be provided




25,255, Please note the salary will be lower during training

Our Benefits:

Because we value our people and reward hard work, we've created a benefits package that we think you'll love. So, you'll be able to make the most of:


Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses. Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform. Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year. Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. Certain eligibility criteria will apply.
Defined Benefit Pension Scheme - you'll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution. Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters. Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.

You can find out more here.





Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.





However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!




We're an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.




We also have Disability Confident status, which means we're committed to making the most of the talents that disabled people can bring to the workplace.

A place for everyone


The best journeys happen when everyone feels welcome on board.


At Northern, we don't just move people from A to B - we're building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that's something you need.

We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we'll always offer an interview.


We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly.

All successful offers will be subject to a DBS check and medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob... there's a place for you here in the railway.