Job Description

Learning Management System (LMS) Administrator - Freelance

Location: Remote (US, UK and EU)

SweetRush is looking for talented LMS Administrators for future freelance opportunities!

SweetRush is always growing, and we\xe2\x80\x99re looking for outstanding professionals (hopefully you) to work with us on exciting upcoming projects. The role described below is not for a project today. Our goal is to explore whether we\xe2\x80\x99re a mutual fit so we can reach out to you and move quickly as soon as we need to expand. Please submit your application if you\'re interested!

Who We Are

SweetRush is a consulting, design, and staffing firm specializing in HR-related services that help foster life-centered businesses and organizations. Our work includes designing unique learning experiences using agency-level graphics and leading-edge technology; creating high-performing cultures, leaders, and teams; and helping our clients grow their learning teams with qualified professionals. Many of our clients are household names with large international operations, while others are small nonprofits whose work we value as essential to the world. We try to balance the work we do for profit with the work we do to spread good things in the world.

SweetRush is a leader in the field of learning and development, making use of emerging technologies (like VR and AR), games, storytelling, chatbots, interactive virtual and in-person experiences, and so on, all while grounding our work in vibrant and impactful human-centered design. The many awards we win every year reflect the care we put into our craft and our collaborations with clients. We\xe2\x80\x99ve been grateful to have won awards with Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others.

We are a completely virtual, tight-knit, talented community that spans the globe, a culture-forward team that values diversity, respect, and caring. Our folks tend to stick around, as do our clients. We like to think we stand apart from competitors for the uniqueness and innovation of everything we create\xe2\x80\x94and for who we are. And we\xe2\x80\x99re committed to hiring talent that\xe2\x80\x99s as creative, innovative, and caring as everyone on our team. This is where you come in...

About the role

The LMS Administrator holds a key role in the effective oversight, upkeep, and enhancement of the Client\xe2\x80\x99s Learning Management System, guaranteeing a smooth and streamlined learning environment for the Client\'s learning team. They will actively contribute to the development of eLearning courses and serve as the main point of contact for addressing learner and system issues. Offering proficiency in LMS training, they will guide both new and existing team members and trainers in utilizing the LMS as administrators. Additionally, the LMS Administrator will be responsible for establishing and enforcing Standard Operating Procedures (SOPs) and collaborating with internal stakeholders to determine optimal methods for delivering training through the LMS.

This role is virtual and open to candidates located anywhere in the United States.

Hourly Range

*Negotiable

Responsibilities

The LMS Administrator will:

• Be accountable for completing all operational and administrative activities associated with the LMS (i.e. building complex curriculums and programs, learner plans, assessment maintenance, enrollment, feature configuration, UX styling, waitlist management, training completion documentation, data entry, troubleshooting, reporting) following good documentation practices
• Provide customer support, ticketing, and issue resolution
• Assist with assessing training needs for a Client\xe2\x80\x99s business group SMEs/authors
• Work with management to improve the L&D\xe2\x80\x99s business processes and control documentation
• Support all internal and business audits; support structured and consistent compliance requirements for their quality assurance system(s)
• Act as a liaison between IT and the business for software and related processes & continuous improvement
• Develop and maintain standardized metrics reporting through the identification of the client and departmental requirements/project demands
• Create customized LMS reporting and dashboards for stakeholder review
• Provide consultation to clients concerning best practices for setting up and managing curricula within a platform

Required Skills

• Bachelor\xe2\x80\x99s degree preferred
• 3+ years of relevant LMS and learning industry experience
• 3+ years of experience administering and managing Learning Management Systems such as SuccessFactors, SumTotal, Docebo, LearnUpon, Absorb, Matrix, Fuze, Schoox etc.
• Ability to work in a fast-paced virtual environment and manage multiple responsibilities
• Detail-oriented: strong organizational, analytical/technical, written, and communication skills
• Comfortable with data management/data manipulation
• Proficient in MS Office (Excel, Word, and PowerPoint) and Google Suite

SweetRush is an Equal Opportunity Employer

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Call-To-Action: Submit Your Resume!

Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume, we are excited to hear from you!

Please note: We\'re all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you\'d like to be considered for this opportunity, please submit your resume in English.

SweetRush believes in transparency and fairness. For that reason, all of our active searches are available on the SweetRush \xe2\x80\x9cJoin Us\xe2\x80\x9d page at . You can also find a handful of openings posted on our LinkedIn company page under the \xe2\x80\x9cJobs\xe2\x80\x9d tab at .

Unfortunately, cybercriminals take advantage of good people. Please know that SweetRush would never ask for your personal information such as SSN, banking information, credit cards, etc. during the application or interview process. Always be mindful to protect your personal and financial information, and use careful judgment when providing information to recruiters or talent acquisition professionals.

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