Job Description

About Us

First started by Aberdeen University students as a soup kitchen, Aberdeen Cyrenians now put the needs of North East Scotland\'s most vulnerable and socially excluded people first \xe2\x80\x94 leading at the frontline of service, care and influence for 50+ years.

Aberdeen Cyrenians work continuously to shift perceptions and change the outlook on homelessness and vulnerability in society \xe2\x80\x94 the reality often differs drastically from the \'labels\' that people use when thinking of those who need support. Not accepting the current perception of homelessness is something that underpins Aberdeen Cyrenians\' work. Our approach puts the reality of these situations front and centre.

This reality reminds us that anyone can find themselves in difficulty, and Aberdeen Cyrenians exist to support anyone and everyone \xe2\x80\x94 whether they\'re living on the street, at high financial risk, in an abusive living situation, struggling with mental health issues, struggling with substance addiction or involved in the justice system. Our core values support a mission that prioritises close assistance, unique care and standing steadfastly by people in the midst of their most vulnerable moments.

It\'s the passion and integrity of Aberdeen Cyrenians that makes us a formidable force against homelessness, abuse, violence and social exclusion \xe2\x80\x94 we make a lifechanging difference when working alongside the people who need their support the most.

Join our team and make a real difference every day

Working at Aberdeen Cyrenians, you will be helping vulnerable people, who are often at the margins of society, every single day. You will be helping them to build a positive future, resolve their current issues and move towards positive outcomes.

In addition to competitive rates of pay, we offer both on the job and formal training, support achieving professional qualifications and good career prospects.

You can expect the following working for us:

• Comprehensive training through our online Learning Management System
• Opportunity to pursue on the job qualifications and career progression
• Industry leading systems and technology - we use an amazing apps to support our care at home services and case management systems, which helps us to ensure paperwork is streamlined and as much time as possible is spent with the service user
• We are a Living Wage Foundation accredited employer - pay is reviewed annually each April
• Benefits including Bike to Work Scheme and retail discounts
• Employee Assistance programme offering confidential support 24/7/365
• Mileage paid at the national rate
• A warm and friendly team environment where everyone is valued.

One of our core values is that we value diversity and inclusion: exclusion has no place in our workplaces. Please let us know if you need us to make adjustments to allow you to apply for a role or attend an interview with Aberdeen Cyrenians.

If you are care experienced or have lived experience aligned to our area of work, we guarantee you an interview, subject to you meeting the minimum requirements of the role that you are applying for. We are also a employer.

Nothing we achieve would be possible without our employees - that\'s why we\'re as committed to their careers and professional development as they are.

You can find out more about us at .

Job title: Functional Support Team (FST) Co-ordinator

Responsible to: Member of Executive Leadership Team (ELT)

Responsible for: N/A

Hours of work: 36.5 hours per week

Salary: \xc2\xa327,272

Spinal point: 31

SSSC registration level: No

Required qualifications:None

Contract:Permanent

Main Responsibilities

Based at the Aberdeen Cyrenians Bridge of Don offices with occasional visits to other Aberdeen Cyrenians sites, the aim of this role is to support the ELT with:

• Organise and co-ordinate Aberdeen Cyrenians non-services systems and processes to ensure organisational effectiveness and efficiency across a diverse range of activities.

• Developing FST communication protocols, streamlining processes and procedures. Providing support and assistance to the wider FST as required/identified.

• Providing support and assistance to the ELT Team as required/identified.

• Main focal point for corporate office arrangements

In addition to the above, the ELT may identify project specific activities which support the execution of the income generation and engagement strategies (both internal and external) e.g., events and corporate volunteering.

Job Activities

• Acting as the first point of contact for Aberdeen Cyrenians with external parties.

• Acting as the first point of contact for Aberdeen Cyrenians staff when they are unsure how to access information/ who to speak to (non-services)

• Maintaining organisation\xe2\x80\x99s management systems so they are reflecting of the current activities, structures, and requirements. This may include but not be limited to:

oDeveloping standards and promote activities that enhance the organisation\xe2\x80\x99s efficiency.

oProviding knowledge, advice, coaching and direction to staff on the organisation\xe2\x80\x99s management systems

oDocument control and ensuring as historical reference for the organisation by outlining procedures for protection, retention, record disposal and retrieval.

• Working closely with the Facilities & Infrastructure Co-ordinator and Warehouse Co-ordinator to ensure smooth running of the activities and processes, with a focus on planning and execution.

• Managing relationships with external providers and landlords as directed by the Head of Corporate & Business Services.

• Providing support on cash management to Head of Finance. Acting as a \xe2\x80\x98back up\xe2\x80\x99 resource to the People function for Payroll requirements.

Systems

• Working knowledge of software systems utilised by Aberdeen Cyrenians

• Microsoft Office

Aims, Values and Behaviours

• To be respectful of and work in accordance with the core values and behaviours of the organisation.

• To respect and work in accordance with our Equality and Diversity Policy and ensure its promotion in the course of your daily work

• Have a duty to take care of your own health and safety and that of others who may be affected by your actions at work.

• Co-operate with employers and co-workers to help everyone meet their legal requirements.

• Raise any specific queries or concerns you have regarding your workplace with your line manager or health and safety representative.

Essential Role Requirements

• Personable

• Organised and structured - a completer/finisher

• Great communication skills (both ways) and the ability to work closely with internal teams

• The ability to identify and proactively solve problems

• Demonstrating a positive, can-do attitude, even when things get busy is key

• Ability to work independently with minimal supervision

Desirable Role Requirements

• Promote continual improvement in all aspects of work.

• Trend analysis and the ability to identify common themes, presenting opportunities to implement process improvements.

You can expect the following working for us:

Comprehensive training through our online Learning Management System

Opportunity to pursue on the job qualifications and career progression

We are a Living Wage Foundation accredited employer - pay is reviewed annually each April

Benefits including Bike to Work Scheme and an Employee Assistance programme

A warm and friendly team environment where everyone is valued.

Mileage paid at the national rate.

It\'s important to us that we recruit people who share our values and who want to make a difference. Our interview process is designed to get to know you better and to find out why you want to work for us. If you are nervous, please don\'t be - there are no right or wrong answers.

Because we work with vulnerable people, we have a responsibility to safeguard them. We undertake background and reference checks, and it is a term of employment with us that all employees register with the Protecting Vulnerable Groups ("PVG") scheme operated by Disclosure Scotland.

We\'re an equal opportunities employer and value diversity - exclusion has no place in our workplaces. If you need us to make reasonable adjustments to allow you to attend an interview with us, just let us know.

We regret that due to current Home Office rules, we are not able to sponsor applicants for this role, so you must be eligible to live and work in the UK without sponsorship.

The closing date for this position is 1700 on Thursday 5th October 2023

We review applications throughout the advertising period and reserve the right to close the advert early should sufficient applications be received.

Aberdeen Cyrenians