Full Time Customer Service And Dispatch Advisor
Perth, SCT, GB, United Kingdom
Job Description
Branch Operations
Stevensons is the largest independent school uniform and sportswear provider in the UK serving over 600 schools nationwide. Selling quality school uniforms, sportswear and sports equipment through our various supply channels be it high street shops, on-line, on-campus shops, pop-up shops or direct to school.
Job Purpose
To support with Branch Customer service and Order Dispatching
Key Responsibilities - Customer Service
Replying to Customer Emails and Call back Requests
Replying to Customer live chat and web enquiries
Send customers back order email updates on Netsuite
To monitor Custom orders placed and received
Key Responsibilities - Order Dispatch
Process all branch orders correctly within expected time
Process all branch returns
Update any order details as requested by CS/ Manager/ Customer
Key Responsibilities - Branch Operations
To Support on the shopfloor/with appointments as needed.
To attend selling/display events when required
To help with annual stock checks
Any other reasonable tasks as seen fit by the business inc seasonal key holding
Knowledge & Skills
Knowledge of Microsoft Office - essential
Knowledge of Netsuite- preferred
Job Types: Full-time, Permanent
Pay: 12.21 per hour
Expected hours: 35.00 per week
Benefits:
Company pension Employee discount Health & wellbeing programme Life insurance
Schedule:
Day shift Overtime Weekend availability
Experience:
Retail sales: 1 year (preferred)
Work Location: In person
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Job Detail
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Job IdJD3047390
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPerth, SCT, GB, United Kingdom
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EducationNot mentioned