Job Description

Visitor Assistant

12.21 per hour


1 x 14 hours per week


1 x 20 hours per week


Fixed Term Contract for a Period of Six Months

About Us

Sheffield Museums Trust is the independent charity that runs six of the city's leading museums and heritage sites; Abbeydale Industrial Hamlet, Graves Gallery, Kelham Island Museum, Millennium Gallery, Shepherd Wheel and Weston Park Museum.


We believe that the museums and collections we care for belong to everyone and we know that connecting with them can make people's lives better. Our vision is to develop ambitious, resilient, collaborative museums that represent, celebrate and inspire the people of Sheffield.


We want to make the city's museums welcoming, outward-looking and connected to the communities around them. We know that people encounter many barriers that make connecting with their museums and collections difficult. We are committed to working collaboratively to make long-lasting changes so more people can use the museums to learn and reflect, and to find joy and inspiration.


Sheffield Museums is committed to becoming an anti-racist organisation and embedding equity, diversity and inclusion across all aspects of the organisation from the collections and programming to policies, procedures and workforce development.


As a valued member of the team, you'll get 30 days annual leave plus bank holidays (pro rata if part time), life insurance and wellbeing support through our employee assistance programme. We also promote a flexible working culture.

About the Role:

As a Visitor Assistant, you'll provide a high-quality visitor experience through a warm welcome. You will assist visitors in their enjoyment and understanding of collections and exhibitions through engagement and the communication of information. You will also ensure public safety and the security of the collections and buildings too.



Applicants should be available to accept weekend and daytime hours.

About You:

The successful candidate will have:



experience working or volunteering in a customer / visitor service environment a commitment to providing an excellent visitor experience confidence dealing with challenging situations enthusiasm, be friendly and helpful experience of working effectively as part of a team excellent communication skills.

Application Details

The closing date for this post is Thursday 1 May 2024 at Midnight. All applications should be submitted using our Networx Recruitment system. Please note, we do not accept CV's.


The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.