Job Description

###

About The Role

Are you ready to play a pivotal role in shaping regulatory excellence at the RAC? We're on the lookout for a

Frontline Support Compliance Manager

to help drive compliance, deliver great customer outcomes, and support strategic initiatives that shape the future of personal lines insurance.

About the Role

In this vital role, you'll be supporting the

First Line

Technical

Compliance Manager

in ensuring the effective management of compliance across the RAC's operations and partnerships. You'll help ensure we continue to meet our regulatory responsibilities while managing the implementation of regulatory change and projects, including key Consumer Duty obligations.



This is a role with wide reach - touching all products, touchpoints, and channels, both internal and partner-led. You'll coordinate and track all compliance-related activities, manage documentation processes, and ensure our customers remain at the heart of our decisions.

What you will do

Maintain a central documentation store tracking all compliance actions. Support oversight across sales, service, renewals, complaints, and across all contact channels including call centres, web, and chat. Collaborate with business units and corporate partners to embed new regulatory requirements, including FCA's Consumer Duty. Document and maintain the governance framework, ensuring pricing and proposition decisions are compliant and customer focused. Attend key governance committees, preparing and managing compliance MI and documentation. Track and manage actions from audits, monitoring, and reviews. Oversee and advise on the complaints process, ensuring robust root cause analysis and fair outcomes. Manage the customer documentation lifecycle, from approval to ongoing review. Maintain oversight of customer journeys and product development pipelines to meet regulatory standards. Stay on top of market trends, competitor analysis, and emerging regulation.

What You Bring

Proven experience in a compliance role, preferably within financial services/insurance Strong grasp of general insurance regulations including Value Measures, Fair Value, Vulnerable Customers, and Pricing Practices. A deep understanding of personal lines products and operating models. Demonstrated ability to deliver under pressure, in a fast-paced, cross-functional environment.

Skills & Attributes

Exceptionally organised with a sharp attention to detail. Strong stakeholder management and negotiation abilities. Creative, proactive, and pragmatic problem solver. Skilled in project management and documentation control. Commercially minded with product acumen and a focus on delivering good customer outcomes.

Qualifications

Compliance or General Insurance qualifications (e.g. CII) are desirable, but not essential - we value experience, drive, and a growth mindset.

In return, we offer...

At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you'll have all these extra benefits:


FREE RAC Ultimate Complete Breakdown Service from Day One. 25 days annual leave entitlement plus bank holidays. Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings. 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering. Enhanced Parental Leave Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household. Car salary sacrifice scheme - after 12 months of employment, where you'll enjoy significant tax savings, including electric vehicle options. Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and much, much more.
When you join us you will automatically be opted into our Colleague Share Scheme, called 'Owning it together'. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!



We're committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.