Job Description

Company Description

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit:



Front Office Receptionist at Sofitel London St James

Are you passionate about delivering exceptional hospitality and creating memorable experiences for guests? If so, we have the perfect opportunity for you! Sofitel London St James, a luxurious 5-star hotel in the heart of London, is seeking a talented Front Office Receptionist to join our team.

Key Responsibilities:

• Welcome guests with a warm and friendly demeanour, ensuring a positive first impression of the hotel.
• Handle guest check-ins and check-outs efficiently, providing a seamless experience.
• Respond promptly to guest inquiries, offering valuable information about the hotel facilities and local attractions.
• Handle guest concerns with professionalism and empathy.
• Collaborate with other hotel departments to ensure smooth guest experiences and efficient operations.
• Uphold the highest standards of confidentiality and data protection.

Qualifications

• Previous experience as a Front Office Receptionist in a high-end hotel or similar luxury environment is preferred.
• Excellent interpersonal and communication skills, with fluency in English (additional languages are a plus).
• A passion for delivering exceptional customer service and an innate ability to anticipate guest needs.
• Strong organizational skills with the ability to handle multiple tasks simultaneously.
• Knowledge of Opera System is a plus.
• Professional grooming standards.
• Flexibility to work shifts, including weekends and holidays.

Additional Information

What is in it for you:

In return, we offer fantastic industry leading rewards and benefits, including:

A competitive salary, plus \xc2\xa31.300/year Loyalty Bonus

Free stays in the UK or Ireland (4 nights/year) with your family or friends

Meals free of charge while on duty

Be part of the largest hospitality group in Europe

Sofitel experience - enjoy one night in the hotel - breakfast included

Employee benefit card offering discounted rates in Accor worldwide

Exceptional opportunity for personal training and development

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Social events and activities...

And many more exciting benefits

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