Job Description

Do you love talking to people and consider yourself welcoming yet efficient.? We're looking for engaging people with good problem-solving skills that can deliver excellent service that our guests will love. Previous hotel reception management experience is a must, & ideally you will be someone comfortable multi-tasking their way through a busy shift, leading the team by example in dealing with an array of different guest needs & wants.

Due to an internal promotion, a rare opportunity has arisen at the hotel! We're looking for a professional, charismatic Front Office Manager to be the new face of the Copthorne Plymouth's Front Desk.

We're seeking a proficient Front Office Manager to lead our team of professional front office colleagues to deliver the best possible experience with charisma and flair. As Front Office Manager, you'll deliver on managing all aspects of the front office (for example guest registration, check in/out, reservation processing & concierge services as required). You'll support and encourage the team to create a warm atmosphere that makes our guests feel at home - regardless of where they have travelled from in the world!

Please note: the ideal candidate must have sufficient knowledge and experience of using the Opera CLOUD PMS and therefore be ready to 'hit the ground running' with this system*

As our Front Office Manager, your main duties will include:

Providing both strategic and 'hands-on' support to the day / overnight reception teams & our in-house reservations team to deliver a guest experience that is professional yet personable Monitoring budget and controlling labour costs and expenses predominantly by managing day-to-day staffing requirements Identifying training needs, overseeing the training and development of the Front Office team - ensuring effective on / off job training is completed. Providing ongoing mentoring, coaching and regular feedback to existing colleagues, managing conflicts and consciously working to improve all team members performance. Carrying out Duty Manager shifts as required by the needs of the business, and having sufficient working knowledge of all other hotel functions to be able to deputise in the absence of the General Manager

The ideal candidate will have:

Minimum of 2 years previous experience in a Reception Manager position, with working knowledge of all hotel operations

Opera CLOUD PMS is ESSENTIAL as this role holder will be the 'super user' for the hotel (additionally, knowledge of MICROS POS software would be advantageous)

Attentive, professional customer service skills

Confidence, professionalism and engaging personality

About the Hotel

The Copthorne Hotel Plymouth is located in the heart of the bustling city centre and provides glorious views over Britain's "Ocean City". The hotel offers 135 guest rooms, ranging from Standard, Club and Deluxe.

50 Degrees North Brasserie & Bar offers an informal atmosphere and a menu that focuses on sourcing the very best in local produce. Both are open daily and offer light snacks, afternoon tea and cold beverages.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

Life Assurance

Cash Health Plan cover option available

Career development pathways and regular salary reviews

Employee Discounted Accommodation and F&B discounts worldwide!

Apprenticeship/Placement/Training opportunities

Meals Provided on Duty

Free car parking

Social Events, Wellbeing and Team Activities

Uniform (Laundry / Dry Cleaning for Uniform)

Length of Service related holiday scheme

Recommend a Friend Scheme

... and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

If this sounds like the perfect opportunity for you then please, apply now!

Job Types: Full-time, Permanent

Pay: Up to 28,500.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Company events Cycle to work scheme Discounted or free food Employee discount Health & wellbeing programme Life insurance Private medical insurance Store discount
Schedule:

Day shift Monday to Friday Night shift Weekend availability
Experience:

hotel reception management: 2 years (preferred)
Work Location: In person

Application deadline: 16/05/2025
Reference ID: FOM0425INDPLY
Expected start date: 01/06/2025