Job Description

The Grand Brighton, we are the name drop everyone wants to make! We are the original palace by the sea. And if we're not on your bucket list already, you should make some space on it.The Grand is at the centre of a thousand tales, the location of a million memories and a champion for all things Brighton & Hove. We are fizzing with anticipation and excitement for the next stage of our own journeyxe2x80xa6Is it time to start the next chapter in yours?As a Front Office Administrator , you will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission, and values.You'll have previous experience in a front of house or reservations role for at least a year and be competent using property management systems, ideally Opera, with a great knowledge of booking systems & sales and reservations processes. You will have tonnes of great stories of delivering first class hospitality and experiences to your guests, and you'll demonstrate a positive relentless ambition to be at your best every day!In return for your passion and commitment, we offer a great package including hotel recognition scheme and incentive programme (free dinner, cocktail & afternoon tea vouchers, cash rewards), discounted use of hotel facilities, staff accommodation rates in all Leonardo Hotels in UK and Europe, workplace pension & life assurance, employee assistance programme, and a high street, local attraction & retail perks and discount programme.You will be responsible for:

• Answering telephone and email enquiries in a timely manner always ensuring accuracy and attention to detail
• Booking and entering room and restaurant reservation requests using the relevant systems
• Maximising revenues by up-selling guest rooms and hotel facilities
• Building relationship with our CAPA team and work closely with them to ensure all Grand bookings and correspondences are in place.
• Handling multiple requests at any one time while maintaining composure
• Working cohesively as part of a team and liaise with other key departments to perfect the guests experience with us.

Our storySet perfectly amidst the city, the iconic Brighton seafront, and the stunning backdrop of the South Downs, The Grand Brighton was officially opened on 21st July 1864 to great fanfare and celebrated as the original 'Palace By The Sea'. The Grand is part of the Leonardo Hotels Limited Edition collection. Leonardo Hotels operates over 55 hotels across the UK & Ireland, with plans for major expansion over the years; there's never been a more exciting time to join us!Why come join us?We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community. In our business, hard work earns you genuine opportunities for development and progression. In order to thrive here, you need to enjoy working at pace. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality.The Grand Brighton 97-99 King's Road, Brighton, Sussex, BN1 2FW

• Job RefJI26011
• BranchThe Grand Brighton
• LocationBrighton
• Salary/Benefitsxc2xa312.56 per hour + service charge
• Contract typePermanent
• HoursFull Time
• Hours per week40
• Date posted20/03/2025
• Closing date21/04/2025

About The Grand BrightonThe Grand Brighton first opened its doors in 1864 to great fanfare and celebrated as the original 'Palace By The Sea'. The Victorian architectural brilliance offers you the opportunity to write your Grand story on Brighton's iconic seafront. Indulge in delicious, freshly made dishes in our Cyan restaurant or enjoy our award-winning afternoon tea in our famous Victoria Terrace. Our sea-view bedrooms and luxurious interior offer you the opportunity to lay back and relax. Being one of 31 AIM Gold accredited meetings venues in the UK, our Events team are renowned to delivering fantastic experiences.About Leonardo HotelsAt Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and WillingAt Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!

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