Job Description

Summary of Role

The key function of this role is to meet, greet and seat customers in the pub and cafe hub area and serve their needs in a polite and friendly manner. Successful candidates should ideally have worked in the hospitality trade previously, and should have an understanding of how to take orders, make coffees and serve drinks (including alcoholic ones using beer pumps, etc), and use till software to enter and keep track of table orders. Serving and waiting experience is also preferable, and as we are passionate about food at all levels, we expect successful candidates to take an interest in the food being served (taking note of what the specials are, the soup of the day, etc) and to present to the customer an appearance of active involvement in the business as a whole. Experience in stock taking and rotation would be an advantage.

Although the facilities are technically open to the public, the vast majority of customers will be residents living in their privately-owned, close care bungalows, and residents / relatives from the care home who are able to, either with or without assistance from care staff.

Main Responsibilities

With the admin and reception team, meeting and greeting customers in a friendly and polite manner, ensuring they are seated and comfortable; Taking initial drinks orders after a few moments, and ensuring they have menus to look at; Serving drinks and taking any food orders, entering via the handheld tablet till system so that the food orders are sent straight to the kitchen printer; Liaising with the kitchen staff to ensure speedy and efficient service, but in a calm and professional manner; Monitoring tables who may need additional drinks, ensuring empty plates are taken away at the appropriate time and the kitchen is informed so preparation of main meals and desserts can take place, etc; Ensuring customers have paid their bills, following any last drinks or requests. Stock handling
This list is not exhaustive and may vary .

Personal Characteristics - Requirements:

Passionate about customer service; A pleasant and professional demeanour / appearance, including speaking to customers throughoutl; At least one years' previous experience in a similar role; Flexible as there is a need to ensure a service is provided seven days a week; Computer-literate enough to be able to use the handheld tablet to enter and manage orders.

Benefits

In addition to the benefits listed above, we also offer:

Payment of Blue Light Card - used to generate discounts and free offers at a wide variety of physical and online shops and services; Scope for occasional use of our corporate entertainment box at the First Direct Arena in Leeds.
Job Types: Full-time, Part-time, Permanent

Pay: From 12.55 per hour

Expected hours: No less than 30 per week

Benefits:

Company pension Discounted or free food Free parking On-site gym On-site parking
Schedule:

Day shift Overtime Weekend availability
Application question(s):

Current location is within a 15 mile radius of the care home
Education:

GCSE or equivalent (preferred)
Experience:

food service / bartending: 1 year (preferred)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person