Job Description

Job Overview

We are seeking a mature, dedicated and enthusiastic Front of House Team Member to join our team. In this role, you will be the face of our establishment, providing a welcoming patient experience and ensuring a friendly atmosphere for everyone.

Your responsibilities will include assisting patients, booking appointments, and collaborating with our Optometrists and Opticians to deliver an outstanding patient journey.

Duties

Greet and welcome patients as they arrive, ensuring a friendly and inviting atmosphere for both eye care and hearing care. Booking patients appointments, either in-person or by 'phone. Good telephone skills are essential. Understand the needs of each patient and book the correct vision assessment or aftercare. Liaise with our hearing care provider. Assist in maintaining cleanliness and organisation of the front of house area, including our spectacle frame stock. Collaborate with Optometry and Dispensing Optician staff to ensure a friendly patient journey. Adhere to current healthcare and data protection legislation to ensure patient data is handled correctly and is secure. Handle patient inquiries (and complaints) with professionalism, striving for complete satisfaction. Support team members as needed during busy periods, demonstrating excellent time management skills.

Experience

Previous experience in a healthcare or hospitality environment is preferred. Confidence in dealing with public, both in person and by telephone is required. Strong interpersonal skills with a focus on patients; with an ability to communicate effectively with both our patients and your new colleagues. A willingness to learn and adapt in a fast-paced environment while maintaining high standards of service.
Join us in creating memorable experiences for our patients while working in a dynamic team atmosphere!

Job Type: Part-time

Pay: 12.50-14.65 per hour

Expected hours: 24 per week

Benefits:

Company pension Employee discount
Schedule:

Monday to Friday No weekends Overtime
Work Location: In person

Application deadline: 30/04/2025
Reference ID: Front of House Team Member
Expected start date: 01/05/2025