Job Description

Job Overview

We are seeking a dedicated and enthusiastic Front of House Team Member to join our vibrant team. This role is pivotal in creating a welcoming atmosphere for our guests and ensuring their dining experience is exceptional. As a Front of House Team Member, you will engage with customers, take orders, make fresh coffees and cold drinks as well as delivering our delicious dishes to the table, while supporting operations of our restaurant.

Your role will also include working on our superb weddings, providing our couple with the very best experience for one of the most important days of their life.

As an integral part of our team, you will develop and grow to always deliver a great service and be a fundamental part of the guest journey from their arrival.

If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities

Greet and welcome guests as they arrive, providing excellent customer service. Take orders accurately and efficiently while upselling menu items to enhance the guest experience. Maintain cleanliness and organisation of the front of house area, including tables and service stations. Collaborate with kitchen staff to ensure timely service and address any guest needs promptly. Provide support to guests by answering questions about the menu and offering recommendations based on their preferences including upselling any specials. Demonstrate effective time management skills to ensure smooth operations during peak hours. Clear tables and reset them for the next guests. Follow all food safety and sanitation guidelines.

Requirements

Previous experience in hospitality or guest services is preferred but not essential. Strong communication skills with a friendly and approachable demeanour. Ability to work well under pressure in a busy restaurant environment. Excellent time management skills to prioritise tasks effectively. A willingness to learn and adapt within a dynamic team setting. A passion for providing outstanding customer service and creating memorable dining experiences. Knowledge of food safety practices is a plus, but not essential as on site training will be available.

About us...

Nestled on the south side of the Gower Peninsula, the UK's first Area of Outstanding Natural Beauty (AONB), the Oxwich Bay Hotel offers a unique escape surrounded by breathtaking landscapes.

Overlooking Oxwich Bay and just steps from one of Gower's finest beaches, the second-generation family-run establishment combines natural beauty, rich heritage and warm Welsh hospitality to ensure an unforgettable experience for every guest.

Accommodation includes four distinctive options, the Old Rectory Hotel Rooms dating back to 1788, quintessential cottage ensuites, serene Secret Garden Pods and family caravans immersed in nature.

The hotel's historic charm is evident in its centuries-old wood beams and fireplaces crafted within the trunk of a 300-year-old tree. Originally built as a rectory for the on-site church, which is still in use today, the property celebrates its heritage while offering modern comforts.

Guests can enjoy fresh, locally sourced cuisine from breakfast through to dinner, as well as signature afternoon teas and traditional Sunday roasts. Dining experiences range from cosy meals by ancient fireplaces in winter to al fresco dining with a beach breeze in summer. The hotel's culinary offering extends to a Michelin-starred restaurant, just a short stroll away.

Perfect for weddings, private parties, and corporate retreats, the hotel provides flexible event spaces, from charming indoor venues to stunning outdoor settings by the bay.

Oxwich itself is a historic and tranquil village, home to fewer than 500 residents and rich in natural wonders. The Oxwich National Nature Reserve offers diverse habitats, including beaches, sand dunes, lakes, woodlands, and cliffs, making it a haven for nature lovers.

Job Types: Full-time, Part-time, Permanent

Pay: 8.00-12.50 per hour

Benefits:

Discounted or free food Free parking On-site parking
Schedule:

Day shift Monday to Friday
Work Location: In person