Job Description

Join the Brand That's Redefining Aesthetic Luxury.

CULTSKIN is a doctor-led, multi-award-winning aesthetics brand known for delivering results-driven, luxury skin and body treatments across the UK. Featured in major press and TV, our flagship clinic in Wimbledon is where innovation meets clinical excellence.

We're now looking for a confident, capable and polished

Front of House Manager

to lead our reception operations and elevate the patient experience at every touchpoint.

Role: Front of House Manager

Location:

Wimbledon, London

Contract:

Full-Time, Permanent (40 hrs/week incl. weekends)

Salary:

28,000-32,000 depending on experience

Extras:

Bonus Scheme + Uncapped Commission

Start Date:

Immediate

What You'll Do

This isn't your average front desk role. You'll be the heartbeat of the clinic -- managing everything from daily operations and team coordination to luxury-level service delivery.

Key Responsibilities Include:

Leading the front-of-house function and setting the tone for a 5-star patient journey

Managing clinic in boxes, phones, bookings and practitioner diaries

Coordinating payments, treatment follow-ups, and product recommendations

Supporting doctors and skin specialists with admin and chaperoning where needed

Upholding the brand experience in presentation, tone and delivery

Working closely with the clinic leadership team to meet KPIs and drive performance

Who You Are

A natural host with warmth, charm and confidence

Experienced in front-of-house, team support or clinical coordination

Calm under pressure and always three steps ahead

Excellent communicator with a proactive, polished approach

Organised and excited to be part of a growing, performance-led brand

Ideally from aesthetics, beauty, wellness or a luxury client-facing background

Open to flexible hours including weekends/evenings

What You'll Get

Competitive salary (28K-32K DOE)

Bonus scheme + uncapped commission

Annual treatment allowance

Staff discounts on laser and injectable treatments

Friends & family treatment discount

Pension scheme (NEST)

Continuous training and development

Optimised holiday scheme - greater than 28 days including bank holidays

Monthly team recognition & social events

Clear pathway into senior leadership

To Apply:

Send your CV and a short cover letter (max 300 words) to

hr@cultskin.com

We're hiring now -- so don't wait.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Additional pay:

Bonus scheme Commission pay Performance bonus
Benefits:

Employee discount
Work Location: In person