Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Front of House Host

Hospitality / Customer Service Experience is essential

Main duties

• Work as part of a small team of executive hosts to support the day to day running of the house, including extensive formal & kitchen gardens and the conference facilities
• Ensure high standard of cleaning, catering and maintenance requirements are met and issues escalated as necessary
• Flexibility in working hours, including travelling between locations, evening working with some overnight stays
• Be adaptable to a changeable environment and able to operate on a flexible rota system
• Ability to host high profile customers with discretion and 5 star excellence
• Manage all logistics in support of Customer Visits
• Fully understand and comply with client strategy, policies and procedures
• Provide a VIP Concierge Service, including \xe2\x80\x9cMeet and Greet\xe2\x80\x9d
• Develop effective professional working relationships with client personnel at all levels of the Organisation.
• Develop effective professional relationships with home and international customers
• Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
• Support Emergency Procedures as necessary
• Undertake mandatory training courses relevant to the role
• Work closely with the in house catering team to adapt seasonal menus

Key skills

• Extensive hospitality / customer service experience is essential
• Customer focused \xe2\x80\x93 always putting the Customer at the forefront of everything you do.
• Ability to remain calm and composed under pressure
• Ability to communicate effectively with Customers and personnel at all levels of the Organisation
• Cultural Awareness
• Organisational and Time Management Skills
• Ability to Problem Solve and escalate when necessary
• Customer orientated approach with a high attention to detail
• Knowledge and operational experience of Microsoft Office software
• Desire to continually improve and self develop

#LI-JB2

Location:

On-site \xe2\x80\x93Derby, GBR

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0)20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle