Job Description

We are looking for two caring, compassionate individuals to work for a front facing and customer focused service within the Integrated Transport Unit (ITU). These positions are for weekend working only, 3 hours per day on a Saturday and Sunday.

About you

You should be confident in working independently but also a keen team player. Being a clear and strong communicator that offers experience and understanding of supporting vulnerable people will be beneficial to the role. We are keen to invite interest that can demonstrate transferable skills within your career to date although full training and continuous professional development is offered.

Under the direction of the Operations Lead Officer, to deliver high quality customer focused services that supports the work of the ITU, which includes such services as Home to School Transport and Community Meals on Wheels. Duties would typically include operating fleet vehicles within a prearranged, structured schedule to convey passengers, or deliver goods and welfare services.

Successful applicants will be fully supported with training and shadowing opportunities as part of an induction and a be part of a dedicated staff team.

This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

A valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.

About the role

Typical duties will include;

• To ensure daily work instructions are acknowledged and both planning and preparations for operational deployment are undertaken.

• To effectively deliver front line services to service users in accordance with a journey plan, timetable and/or a delivery manifest, in a timely manner and with a customer focused approach.

• To undertake client welfare checks at each engagement in line with agreed protocols and instructions on the schedule/plan, reporting any incidents and communicating any variances in accordance with council policy.

• To use the ICT equipment/systems provided to allow quality monitoring to be undertaken of the services provided.

• To position, collect and return council vehicles from multi point locations.

• Where appropriate, to support services in the upkeep and housekeeping and general maintenance of council assets, such as vehicles, public transport infrastructure and communal areas.

• To maintain a current, valid driving licence (minimum of a Category B) and submit this routinely for review.

About us

Our vision

Our council vision is \xe2\x80\x98an open, fairer, greener North Somerset\xe2\x80\x99 and we have three key priorities:

• A thriving and sustainable place
• A council which empowers and cares about people
• An open and enabling organisation.

Our values

Our organisational values are important. They help guide us in how we work and provide services for our residents. Our people produced our values in collaboration with elected members. They provide a strong ethos and help us to deliver our ambitious agenda, working in partnership across the council and beyond:

• We act with integrity
• We respect each other
• We innovate
• We care
• We collaborate.

Our Benefits

We offer:

• A competitive salary,
• Family leave options,
• A pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection,
• Opportunities to develop your skills, knowledge and potential,
• Generous leave entitlement 25 days pro rata, rising to 30 days pro rata and bank holidays, plus the option to buy up to an extra 10 days,
• Discounts on shopping, days out, travel and gym memberships,
• Agile and flexible working arrangements to help you enjoy a healthy work-life balance,
• 24/7 access to our Employee Assistance Programme.

Want to know more and apply?

For an informal discussion, please contact Kris Peake, Principal Transport Officer (Operations Lead) via email: or on 07385010151.

Anticipated interview date: To be confirmed.

North Somerset Council is an equal opportunities employer. We welcome applications from all sections of our community regardless of age, disability, sex, race, religion, belief or sexual orientation. North Somerset Council is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

North Somerset Council \xe2\x80\x93 Open, Fairer, Greener.

North Somerset Council