Job Description

Front Door Adviser, Children's Services

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Date: 25 Apr 2025
Job Location:
Gloucester
This is a Gloucestershire County Council job.



Job Title: Front Door Adviser, Children's Services Job Location: Gloucestershire Salary: 32,115 - 35,235 per annum Hours per Week: 37.00 Contract Type: Permanent Closing Date: 11/05/2025 Job Requisition Number: 11432 This post is open to job share

Join Us in Making a Difference - Become a Front Door Adviser in Gloucestershire's Children's Services Front Door Team

Are you passionate about getting it right for children and families from the very start? Do you thrive in fast-paced, collaborative environments where your professional judgement can make an immediate impact? If so, we want to hear from you.

We are seeking Front Door Advisers to join our dynamic and evolving Children's Services Front Door in Gloucestershire. This is a pivotal role that sits at the heart of our early help and safeguarding offer. As a Front Door Adviser, you'll help ensure that every child receives the right support, at the right time, from the right service.

Rewards and benefits

For all your hard work, you will receive the following:

between 32,115 and 35,235 per annum subject to experience flexible and agile working opportunities 25.5 days annual leave rising to 30.5 days after 5 years continuous service an option to purchase up to 10 days additional leave per year family friendly policies and benefits to help support you and your family supportive and positive working environment with regular, robust supervision Local Government Pension Scheme (LGPS) access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone. an in-house Occupational Health service employee discount scheme Cycle to Work scheme links to employee networks such as Prism (LGBT+) and the Young Employees Network career development and qualification opportunities

Right child, right support, right time, every time

We are working together to support families and communities to give every child the best chance of a happy and rewarding life, especially those who need more help.

Gloucestershire offers a range of opportunities to develop your career, a developing systemic practice methodology, an ambitious leadership team and an award-winning workforce.



Gloucestershire Children's Services are improving. Our latest Ofsted inspection (February 2022) identified that:

'Significant progress has been made in many areas of Gloucestershire's children's services... significant financial investment and the backing of political leaders, has led to improved services that are now more effective in meeting the needs of children and families'.

About the team

You'll be part of a supportive, forward-thinking team that's committed to learning and improving. Gloucestershire is on a journey of transformation - this is your chance to be part of shaping how we respond to children and families at the first point of contact.

About the role

You will be:


reviewing new contacts and requests to Children's Services triaging information and identifying levels of need using thresholds and statutory guidance liaising with referring partners across health, education, police and early help to inform your initial recommendations around what needs to happen next providing clear, proportionate advice and recommendations to support decision-making working collaboratively with social workers, early help practitioners, and other professionals to ensure timely and appropriate responses for children and families





This triage activity will sit alongside our co-located Multi Agency Safeguarding Hub (MASH), working with partners across Police, Education, Health, Early Help, commissioned services for substance misuse and domestic abuse services and Children's Social Care.

About you

You will have:


experience of working in children's services or a related safeguarding field strong communication and analytical skills a sound understanding of thresholds of need and the importance of early intervention confidence in working with multi-agency information and providing professional advice a commitment to improving outcomes for children and families in Gloucestershire




Apply today and be at the forefront of positive change for children in Gloucestershire.

How to apply

Please submit your application by clicking the "Apply Now" Button.


For an informal chat about this role, please email claire.connolly@gloucestershire.gov.uk

Additional Information

To access the Job Profile for this role, please follow the link below:-





Front Door Adviser





This position is subject to a DBS check and police vetting.





Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.





We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.





It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.





Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.