Job Description

Exp: 2+ years Base Skill Set : \xc2\xb7 A+ Certification or equivalent experience \xc2\xb7 Good working knowledge of Active Directory \xc2\xb7 2+ years\xe2\x80\x99 experience providing technical support in a fast paced and constantly changingenvironment up to executive management level. \xc2\xb7 Excellent customer service and communicationskills including providing VIP support \xc2\xb7 Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 andO365 \xc2\xb7 Advanced knowledge of Microsoft Office suite of applications \xc2\xb7 Support of End User for video conferencing units. Support of mobile devices Duties & Responsibilities: Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions. Duties shall include, but not be limited to:

• Diagnosing and troubleshooting desktop system,printer and operating problems
• Consulting and instructing users on hardware andsoftware questions/issues
• Collaborate with other IT Services Data Centerand Network Infrastructure teams
• Install, maintain and upgrade equipment and itsassociated infrastructure
• Runs diagnostic tests to isolate system problemsas well as proactive activities
• Operating Systems Windows, OS-X
• MS Office (Windows and knowledge of Mac)software
• Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
• Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA
• Responds to telephone calls, email, service tickets, and dispatched requests for technical support
• Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

Job Types: Part-time, Contract Salary: \xc2\xa32,000.00-\xc2\xa37,416.24 per month Ability to commute/relocate:

• London, EC3A 5AY: reliably commute or plan to relocate before starting work (required)

Experience:

• Help desk: 4 years (preferred)
• Windows: 4 years (preferred)