Job Description

Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn\xe2\x80\x99t from traditional lenders.

Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange with around 1.6 million customers and plays the same role in people\xe2\x80\x99s lives today, as it did when it was founded.

Vanquis Banking Group is a unified group made up of two brands: Vanquis (cards and loans) and Moneybarn (vehicle finance). While they offer different products and services, they share the common purpose and customer-centric values at the heart of our group. We understand our customers are real people with varied life experiences, so everything we do from our products to our customer experience is designed with this in mind.

You and Your Team:

Our dynamic team is dedicated to safeguarding our customers and mitigating financial risks by investigating suspicious transactions and applications. Collaborating with external partners and other departments, we ensure the security of our clients while minimising financial loss.

If you thrive on delving into intricate cases, unearthing the truth, and ensuring fairness for both customers and the company, this role is perfect for you.

In your day-to-day role, as a Fraud Operations Investigator, you will:

Conduct thorough investigations of potentially fraudulent applications, including those referred or flagged by our systems.
Scrutinise accounts triggered by our transactional security system, promptly identifying suspicious activities and implementing necessary measures.
Employ advanced investigative techniques during phone interactions to glean insights into potential fraudsters\' intentions.
Report instances of fraud to CIFAS, ensuring a robust response.
Collaborate with other teams within our Fraud department as required.
Strive towards both individual and collective departmental objectives.

What you will bring to the team:

We are seeking an individual eager to elevate their expertise within the realm of fraud prevention. Certain experiences and skills will set you apart as an outstanding applicant:

Your exceptional customer service aptitude equips you to manage challenging conversations effectively.
Your proactive approach allows you to identify opportunities for enhancements, risk mitigation, or improvements that benefit both customers and the bank.
Your decision-making skills are backed by unwavering confidence.
You excel at problem-solving, understanding the importance of adhering to processes while also thinking innovatively.
Proficiency in analysing data enables you to uncover patterns and trends, enriching our investigative efforts.

Hybrid working is available in this role. We ask that you attend the office 1-2 days per week. This role could be based in our Bradford or Chatham office.

Why Vanquis?

Vanquis was established in 2003, offering a credit card designed to help customers improve their credit score. In 2016, Vanquis introduced personal loans to give customers additional opportunities on their credit-building journeys. Vanquis brings together our lengthy history in the financial sector with modern money management through its online and app-based accounts.

Our colleagues are the most important part of delivering our purpose to put customers on a path to a better everyday life. If it wasn\xe2\x80\x99t for their amazing efforts, ideas and energy we wouldn\xe2\x80\x99t be the successful business that we are today.

On top of all this, we will give you a package including:

Competitive salary of
Discretionary annual bonus
Hybrid working considered
Up to 30 days holidays in addition to bank holidays
Pension Scheme with matched company contributions up to 5%
Extensive opportunities for personal and career development
Opportunity to grow, develop and learn
Colleague Perks at Work discount platform
Season ticket loan
1 paid day to \xe2\x80\x98give back\xe2\x80\x99 to local communities or chosen charity

We strive to constantly improve the way we look after our people and have created an environment where everyone feels valued and can be themselves. We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we\xe2\x80\x99re here in the first place: to help put people on a path to a better everyday life.

We\xe2\x80\x99re an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

We want to attract and retain the best people. So, we make sure that, if people need it, they\xe2\x80\x99re given all the extra support and reasonable adjustments to take part in any part of our application or interview process. We\xe2\x80\x99ve also got lots of colleagues who choose to work flexibly, so please feel free to talk to us about how you prefer to work at any time.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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Vanquis Bank