Job Description

Fraud Analyst
Northampton

This is a full time role, working 35 hours per week over a rotating shift pattern.

As a Barclays Fraud Analyst, you will be responsible for investigating fraud for the purpose of reducing losses and increasing preventions. In Scam Preventions your role is to investigate transactions or customer behaviours with the purpose of stopping scams before they happen. Using a variety of detection systems, you will profile the activity and ultimately educate the customer to protect them from financial loss and emotional anguish.

Barclays is one of the world\'s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity \xe2\x80\x93 helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Working on your own initiative, investigating suspicious activity to reduce fraud losses
• Analysing and interpreting information from various sources
• You will be responsible for solving problems and dealing with contentious issues whilst maintaining excellent customer service at all times
• Dealing with and resolving all internal customer queries
• You will make outbound calls to obtain information to support decisions on customer fraud/scam case queries

What we\xe2\x80\x99re looking for:

• You will demonstrate strong accuracy and attention to detail in all aspects of the role
• Experience in customer or financial services would be an advantage
• Computer literate with knowledge of MS Office packages
• Excellent telephony and customer service skills

Skills that will help you in the role:

• Strong communication and influencing skills
• Pro-active problem solving and decision making abilities with a focus on delivering high quality
• A collaborative approach to handling issues
• Performance driven with the ability to use your own initiative in seeking resolution

Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we\'ve been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.

Barclays