Job Description

Job description

Competitive salary with unlimited bonus potential

This is a temporary seasonal position.

This position is 22.5 Hours a week

In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, increasing its exposure and developing new business leads with a view to achieving given targets & KPI\'s. Working as part of a team, you will drive business through social media, events and maintaining relationships with existing customers.

Our customers are at the forefront of everything we do, so exceptional customer service experience is required.

What will be your key responsibilities?

Ensuring profitability of foreign exchange bureau

Achieving given foreign exchange targets, including set KPI\'s

Converting Hays Travel customers to purchase

Maximising individual and team sales of foreign exchange

Providing exceptional customer service at all times

Assisting with the day-to-day operation of the bureau

Increasing exposure of bureau and developing new business leads

Using social media to promote offers, generate customer engagement and sales leads

Maximising all opportunities by following foreign exchange sales structure

Monitoring local competition and managing rates and margins effectively on a daily basis

Monitoring stock levels of foreign currency and ensuring that minimum quantities are maintained

Accurate cash reconciliation and banking

Responsible for minimising risk and mitigating errors

Play an active role in the day-to-day operation of the branch and supporting Travel colleagues with administrative duties

Responsibility for security of the bureau

Willingness to participate in training appropriate to own development

Adhering to company policies and procedures

To undertake any other duties that may fall into the job criteria

To conform with all company policies and procedures, including health and safety

To treat all employees, customers and suppliers with dignity and respect

This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

What competencies we are looking for?

Good accuracy and numerical skills

Excellent administration and organisational skills

Effective communication service and customer service experience

Competent IT skills

What experience we are looking for?

Passionate about travel and tourism

Good sales/target experience

Customer focussed

Problem solving

Team player

Good organisational and time-management skills

Excellent communication skills

About Hays Travel

As the UK\'s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive

Motivational

Innovative

Loyal

Excellent

What it\'s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it\'s not all about work. We\'re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Ref Hays2

Hays Travel